I am using 2 samsung ACs.
First one I bought in 2005 and is working very good. efficiency is good.
Second AC which I bought in 2006 was very poor in performance. Compressor was getting jammed every alternate day. It too samsung more than a year (they replaced compressor six times under warranty) but they failed to rectify fault.
During summer of 2007, I had a high level discussion with local samsung service center. they serviced it again and since than this AC too is working fine.
Typical life (its my opinion) is 6 years. I am planning to replace both ACs now and yes I may consider samsung once again.
Amrish
Old review is cited below. I suffered a lot in peak summer because of second AC. but now things are under control and I am happy.
dear members,
I am a proud owner of samsung 1.5 T window AC.
this air conditioner has got 3 compressor replacements (all by
samsung service team) in first year.
I really enjoyed summers last year, only due to this great product. it
had never worked in last summers!! it saved a lot of electricity for
nation!!!
thanks to all samsung team and samsung top management. I undestood
that national interests are top priority at samsung and you are
fulfilling your social responsibility by producing such products which
never works and save lot of electricity.
this product (unfortunately my AC) is performing at its best in this
season as well. this is the second day of this season when I did the
mistake of turning this AC on. this AC is immediately broke down.
I once aagain registered a complaint at samsung customer care today.
Complaint number is 8406000094, dated 10 May 2008 and once again I am
at the mercy of samsung service team.
so, , I am ready for another session. I am sure that you are going to
repair this AC more than 6 times in this season.
it is really good way to keep service team, your customer care department busy.
CUSTOMER IS AT LOWEST PRIORITY. CUSTOMER HAVE TO SUFFER BECAUSE HE HAD
DONE THE MISTAKE OF BUYING SAMSUNG PRODUCT.
i want to gift this AC to samsung India president. I personally
believe that he is the only person who can afford to maintain this AC.
please share contact information of samsung top management, or help to forward it to samsung and please please please help me to get rid of this JUNK manufactured by Samsung.
Amrish
- Thank You! We appreciate your effort.