Samsung AR18FC2EAPW 1.5 Ton 2 Star Split AC

Samsung company in, india is a Korea-Japanese collaborated company selling out world-class products as household appliances, with a wide range of products such as, Refrigerators, air conditioners, Laptops,

Televisions, etc, At present it is truly giving stiff competition to other companies like LG, Videocon, Hyundai, Whirlpool and others , the basic reason for holding on its product as on a "Good-Standard" in the market is often for its powerful quality products and optimum price indexing for its products to others.

Thus till now, its going smoothly with its products and even more, Samsung has always been able to introduce to its Indian customers, new and innovative product diversification each new time with better specs, better capacity. Samsung has also become a good brand name for house cooling systems and air-conditioners. The ACs are truly powerful, be it Window or split, and prices too range within moderate affordability (within 16K -19K) for windows, and (22K to 36K) for the split variety, its recently introduced bio sleep range is also doing well in the market. Thus it is a promising company for the future and I would rate it 8/10.

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We bought  a samsung 1.0 ton Ac, for our home, where my room is very small though 1.5 ton is far enough.

in order to have fast cooling we took a 1.0 ton samsung, at samsung appliances show room in chennai, chromepet. he deliverd the product by evening. after 2days he installed the product and I had 1 year warrenty. for 1 year we found no problem. the cooling was absolutely good.

after a year we found major problem. that compressor fails to run and there'll be no cooling, though the ac runs and power supplies 2 de ac though. we have 2 den power off the ac and turn after 5~10mins.

we called a service engineer from samsung and he cleaned everything and he said some problem with a small part which would cost around 350 and he charged 500 extra for service. and that day my ac worked properly and from the next day I certainly have prob, no cooling itself and the cooling won't spread over the room if it runs. though there's no cooling it'll still show temperature like 20 deg~ 19 deg and so.

so poor quality.

I bought the machine for 22000 with 1500 for stabilizer and 1500 for installation charges.

samsung products are really bad bad bad.

pls don't go with it.

LG is far better.

Samsung only pretends 2 be like a good product in outlets but after 1 year the service is poor and the machine goes worthless friends.

thanks 2 read my review.

" if u wanna buy a ac product from samsung, they would give a product which gives u cooling on winter season"

thank u! 2 read my review. dis is 2 help u friends 2  spend ur money worth it.

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Samsung is the worst AC available in India.It stops cooling if the temperature outside crosses 40degree C.The companyengineers admit this and say they have no remedy to this. Why Samsung is makingACs as Delhi temp now a days isover 40 for about 2 months and AC is useless in day time when it is reallyneeded. Similarly, if there is any drop in voltage, which is very common in Delhi, it stops working. Samung ACs are not fit for Indian conditions and no oneshould purchase them.

I am repenting from the day I purchased one such uselessAC. The split AC I purchased also troubled me as water was leaking from indoor unit and spoiledmy sofa and carpet in the drawing room. This problem occurred twice. Theengineers came and replaced the drain plate twice but I fear the problem mayrecur any day. The company has nopermanent solution to this.

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I agree with a similar problem with Samsunsung Spilt A/c bought in chennai. This company pays their dealers well and they cheat customers by even selling stock old than 10 months and unit failed twice within 6 months of warranty period.

Over the above the ASP fellows are totally unreliable and have no committment . Best part the is the regional office guys ( Samsung direct employees ) are the coolest ... but A/c remains like heater, guys are absolutely cold and deflecting. The asp guy is still guessing what was the problem and has taken 4 days to identify the problem, I have asked for a replavement of the unit with their regional office and they simply turn their backs.

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I bought this model in May 2008. Delhi summers are too hot to handle. Got this for around 18k(AC+Stablizer). It worked well in the first year - the cooling was effective(8/10). However the next season the cooling was horrible. The temperature inside the room with AC on for hours was just normal. It didn't feel like an AC was running in the room.

I complained to the customer care. They sent a guy next day. He actually argued for half an hour that my AC was indeed working fine. He gave stupid reasons like there are many openings in my room(there was hardly any), there is too much woodwork in the room(Wonder how that effects the cooling!), the summer this time is too hot. He even gave some statements like it doesn't matter if I put the AC at 18degree setting of 26degree setting! I haven't seen such a lame guy in my life. He finally didn't agree to take the AC for repairs.

I complained to the customer care again. I asked them specifically not to send the same guy again. They send 2 guys who took the AC to their repair centre the next day. They bought the AC next day and said that the gas had leaked and they have refilled it.

Now I am not sure whether they actually refilled it or not but the cooling now is extremely pathetic.

Bad product and Bad customer service. I would not recommend Samsung ACs to anyone. I just bought this one without thinking as one of my friends had bought this one few days ago, and the cooling seemed effective at that time. I was so tired of the heat that I bought the first one that came across to my mind.

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I write to you with extreme disappointment, product and service complaint.We had purchased a 1.5 tonne window a/c about two years, which had persistently given trouble for around 10 months. After many futile exercises in calling your helpline people, and availing an extended warranty (online-3 months), I had called up your corporate office.

Two senior service managers from your Kolkata branch had personally met me, given me a choice of either changing my set, or extending the service for the same period that my a/c had remained defective.Believing in the ethos that service is more crucial that product defects, I had chosen not to have the set changed and continue with the extended service.I have been proved wrong-service standards have remained at the same, abysmal levels, the a/c still has the same burning smell coming out of it periodically.I still call Samsung service-lately its taking them more than 72 hours to attend a call.

My perspective: I would request you to go thru the BP no. records firsthand, and ascertain the number of times I have called up for the same problem past two years. In the past 2 years, I have NOT been able to use my a/c for more than 6 months.Is this what warranty, service, product uniformity & benchmarking all about !!!! Consistency in service delivery is the hallmark of every large corporate-why is it that inspite of investing so much in CRM/support, the ground level support quality of SAMSUNG so poor, that it takes 1 year to resolve, albeit temporarily, a technical problem. The technicians of your service franchise, SIMA Service, are extremely illtrained, and poor at fault diagnosis.To compound this problem, they appear more interested in telling clients that they do private calls also, at half the rate. When all these issues were pointed out to your Sr Service managers, all they could offer was a knee-jerk reaction, and a blanket assurance that things would change overnight.Or I could change my set.Actually, nothing changed. Why should I, as a loyal SAMSUNG customer, pay the price for incompetent service.I can understand poor product quality, as an aberration, but not consistently pathetic service.Past 2 years, I have only used this a/c for 6-8 months. Mr Zutshi, I would ask you and your service team to introspect on these points, and do a thorough inquiry.   Its my belief that a dissatisfied, but loyal, customer is an invaluable tool for soul-searching, and coming out with solutions which are permanent in nature.And pls do this without involving your local Kolkata managers, they sound surprisingly defensive and protective about your service franchise's.   Introspection, is in order..............   Regards, --------------------------------------------------------------------------

Ashit Narain

Kolkata

91 98300 06010

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Well, its not an AC, its a BC - Bad Conditioner

I got into buying this one, even after my bad experience with Samsung refrigerator(read about it on mouthsut.com) since I met a number of people who had a good experience with a 1.5T window A/C

Here is what I have experienced with Samsung AC

1. All of its various modes like energy saving etc are useless if you want to sleep without waking up

to a warm room in the night.

1. It can never attain and retain 18 degree C or for that matter 20 degree C. The room specification

matches the tonnage. It will keep turning on and off through out the time its running.

1. The serivice engineer says that 18 degree is a test condition and it can't handle high Delhi temperature.

Pray, why sell your products in Delhi it it can't handle it.

1. As with the refrigerator, we ran into cooling trouble in the second season itself and they again took

more than 1 attempt to fix it.

1. In its 3rd season the Samsung engineers gave up on it. Its compressor won't start. They said don't run it below 24 degree C.

Finally, I got a local guy to look at it. He seems to have fixed it by replacing a condensor. Lets see how long it will last this season.

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I wish to seek your guidance for getting a complaint redressed against Samsung Inida, from whom I bought an AC in 2002. The equipment started giving trouble from the day-1 of installation after it was found having high noise and vibrations. Immediately on purchase, I was declined any support by the dealer and referred to Service Centre. I would ring up The Service Centre dozens of time. They came a couple of times and could not sort out the problem. I continued to live up with the defect piece in the hope that it might get rectified over a period of time and noise would lessen.

I have a record of the problem since 2005. Now the compressor of the said AC is not working and company is declining to rectify the problem, saying that I would have to pay the entire compressor price. The problem in compressor has occured over a period of time due to vibration etc. The company has only been assuring and not doing the needful, putting us to great inconvenience all along.   In view of this, it is my request to please guide me as to how I can take up the case as the company's representative has told that they can't further give name of any other senior person in the company. I have high hopes that my case has a merit and hope that I will be accorded the due attention by the company. Please guide me on my further course of action.   Regards,

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Samsung and its freakish customer care and service center

I purchased Samsung AC model #_ in the month of March 2007. After using the AC for about a month it stopped worked and after complaining the compressor was replaced stating that this model has a defective compressor.

After the replacement I used the AC a couple of times and again it stopped working. Since I am a working professional and cannot afford to take leaves(And hey no one gives leave to get an AC repaired at my office) I did not get it fixed at that time and summer was almost over anyway.

In February 2008 since summer was fast approaching I found it necessary to use the AC and gave a complaint. It was some PCB problem which had to be replaced. They took 10 odd days to figure out what the problem is and 5 odd days to fix it.

By the ways “Samsung Service Centre” does not have the same guy allotted to fix the problem. Each day a new guy calls up asking for what the problem is and how he should find the address. 4 guys in total have ripped by brains off every other day. I don’t think no one would take pleasure in explaining the same thing again and again to a new guy who turns up every other day. I mean. “Why the hell will I tell him what the problem is when I have been really patient in letting his friend know the previous day what the problem is(and to his other friend the day before?)”.

After several frustrated days with the call center and the service centre guys I finally got it fixed.

This time I swore to myself that I will open the window and t

hr

ow the AC out if it stops working.

And here came the big day as I expected ……

The great gorgeous and lovely AC became a showpiece once again.  But had I got the AC for FREE I would have definitely thrown it outside as I swore.

So…. It’s was the same…. “Thank you for calling Samsung customer care… You’re address please… what is the problem? …. I am really sorry… This time “I” promise you that “I” will make sure that the AC is fixed to puurrrrfection today itself”.

Two days no one turned up and I called up for “I” and I found a new “I” but not the same “I”….(I guess the real problem is not the AC but the “I” that keeps changing).

So yet again….

“Thank you for calling Samsung customer care… What is the problem…. I am really sorry… This time “I” promise you that “I” will make sure that the AC is fixed to puurrrrfection today itself”.

After fighting with them for the right guy with lot of reluctance they gave me the number of one Mr. Aleem who is supposed to be THE GREAT GUY who would solve my problem. I called him, picked up the phone. I guess I don’t have to repeat his words but still… “What is the problem Sir? I promise…….”.

I somehow managed not shouting at him(thanks to my patience) and I was telling him the entire Mahabharata(like I saw on TV) but to my annoyance right in the middle of the conversation I realized I was talking to another guy Mr. Narendrawhen he asked me the very famous question(whoever is reading this might have guessed already)… “YES Saar THIS IS NARENDRA …. WHAT IS THE PROBLEM Saar?”

CRYIIIIINNNNGGGG!

The technically guy turned up finally… looked at the AC and said “The compressor has to be changed” I will do it tomorrow “Guarantee Sar”

Again CRYIIIIINNNNGGGG!

I have decided that I will have to go to the consumer court as there is no other choice. But thought I will try one more time and that is it.

Earlier I got the number of Mr. Venkatesh who I am told is the ULTIMATE OF ALL from one of the service center guy whom I spoke to earlier(Any Guesses? Jatin? Aleem? Narendra? Sriram? ………. Do you expect me to remember who!)

I spoke to him just today. He seems to be the only educated guy. I asked for a replacement and he said he will do the needful if I give him the copy of my bill. He said he will need a week’s time. But I hope that week is going to be shorter than the summer.

(By the way last night the room temperature was 33oC and I took a bath in my sleepJ! I don’t know how many such nights I have to spend)

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I really regret not going through mouthshut reviews before buying a Samsung Split AC. However, I am writing this review for the benefit of fellow-MS readers who I hope may be saved from the nightmare of an experience I have had with this Samsung Product.

I bought a Samsung 1.5 ton Split AC in April 2007. Over a period of 6 months I have faced problems 4 times with this product.

Within the first week of installation, the indoor unit started making a continuous loud buzzing noise. After repeated calls to Customer Service, someone came and fixed the blower and the noise was gone. So far so good.

In the second month(May) I found that there was no cooling. The compressor would start but fail to perform any cooling. After 6-7 calls to customer service, the service centre people came and picked up the compressor for repair. They "fixed" and returned the compressor after a week.

Again sometime in July, a new problem developed. The circuit breaker would trip about 5 seconds after  the compressor started.  This time I had worse luck. The service centre attended to this only after 2 weeks, and again they picked up the compressor, "fixed" it and reinstalled it after a week. Later, I was shocked to find that they had done a shoddy job of mounting the outdoor unit. One of the four nut/bolt pairs was missing, and the remaining nuts & bolts were loose. I myself tightened these.

Also, there are supposed to be rubber washers with the nut/bolt - these absorb vibrations and protect the wall on which it is mounted from long-term damage. These rubber washers were gone. I  suspect the Samsung service personnel simply steal these when they remove the compressor for "repair".

I raised this point with customer service but it seems for them such things are not important.

Finally, this month(October) the cooling has again stopped. They have yet to respond to my complaint no. 8404985008 made on 6th Oct.

The Samsung AC has been pretty much useless to me and has given me nothing but grief for the last 6 months. This is my first purchase of a Samsung product, and for sure it is also going to be my LAST.

I now just want to return and get rid of this product. I know they won't refund me the entire purchase price of 23, 500/- but I am willing to negotiate and accept a lower refund amount just to GET RID of this Samsung AC that has caused me so much pain. It will be worth it to GET RID OF SAMSUNG.

I am also considering legal options against Samsung and their Pune Service Centre - Specular Services, Pune-411040, Tel: 65235476/77.

Thanks for your patience in reading this review and I hope my experience will serve as an example for others to be wiser and just STAY AWAY FROM SAMSUNG. I am convinced that Samsung is no better than a cheat and a thief in the garb of a MNC. I am surprised that they have been able to survive this long in the market with their pathetic quality standards and service.

Thanks

Ketan

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My experience with Samsung India (Calcutta) has been really really really Disappointing!!! Complaint # 8404131549 I think it must be same all over India. - All my 3 products from Samsung are giving me problem (AC, Refrigerator & DVD). - Really bad product & service.

The product started giving me problem in the first year itself. > The touch panel on the AC stopped working. > The same problem still persists after 3 repairs (1 free under warranty and 2 paid)! > The economy mode never worked from day one! - Unprofessional people: > No one from Samsung, Dealer or service person provided info about the servicing which is very common for any other company. > No one serviced my AC for whole year! > The people they have hired are really un-educated! They did not have manners to talk to me.

They were really laborers hired from street who did not know anything about talking to customers. They were really talking in a way as if they were doing some favor to me by coming for service. > Most of the time they went to other side of the city even when the address was given properly with landmarks to the address. Seems there is some communication problems within the customer service and the service center people. They never turned up on the first day of informing that they are on the way.

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I installed a samsung Ac on the 9th. Checked it at night and it made a horrible noise and had to shut it off. We called the person who installed the AC immediately and he told us we would be attended to immediately. After calling him 4 times the next day, he asked us to contact the customer complaint number (although he was responsible for installation so far as the customer is oncerned). We called the number 30308282 and went to a Delhi call centre who took our complaint on 10th morning. (complaint number 8405171636). We mentioned it was an urgent case, since we had not even been able to use the AC for even a minute after installation despite buying the unit since we needed it immediately. Over the 10th and until 11th night 8:00 we called the centre over 12 times and spoke to, among others, - Krishna, Arun, Prashant, N Shankar, Neha, Himanshu, khilesh and Raju .

Everytime  we were given the assurance that we would be contacted by a service engineer within 2 hrs but the hr never came and till today night we have had no resolution. More ridiculously all of them mentioned the complaint had been tagged as urgent !!. (and it was unattended for 2 days and the supervisor Mohit as I was told had no time to sort out the issue!!) Samsung service (right from installation) seems to be undependable. I have had a terrible experience, the service stinks.Of what use is the company's product quality if there is no service?. When and if at all the engineer turns up.. I will make an entry :)). If there is anyone visiting this entry, who can make this complaint heard, I would be grateful. At present, from Samsung's attitude, it seems like I am just another furious customer. I am keen to know when this will change.

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I have purchased two nos of  Samsung 1.0 Ton split AC from M/s.Sekar Stores, Velachery on 15-April-2007. Sekar Stores was quick enough in collecting cash and  pushing the product out of stores along with the customer. After four hours, an installtion guy turns up claiming to have been sent by Sekar Stores - Authorised Installer for Samsung.

The instllation guys, starts installaing the machines and half way through the job, cooly informs that the copper pipe needs to be purchased additionally. I examine the instllation kit and  was alarmed to see that one of the copper pipes with smaller dia(supposed to be on the instllation pack) is missing.

I call up Sekar Stores, and prompt comes the reply, WE WILL INFORM THIS TO SAMSUNG AND SAMSUNG WILL DO THAT IS GOOD FOR YOU. SO COUGH UP THE EXTRA CASH OR NOTHING WILL BE DONE.

I have to forcefully pay for the copper tube once more(for which I have already paid up). I call up the call centre to keep hearing good music and nothing else.

I finally manged to register a complaint only to get a complaint no and GOOD WISHES. Till date, there is no resolution for the complaint. I call up the service office number in Chennai 044-66545500 and one smart guy by name Mr.Manikandan, says everything is your problem - go and ask for the same with the dealer from where I bought the AC.

Finally, it took all the time for me to understand that SAMSUNG - DEALER cartel, makes good money on the MISSING COPPER PIPE and there is a CUT to everyone in the Samsung Service & Dealer and  Installer.

So, never buy any SAMSUNG PRODUCT, if at all you buy, make sure you open every piece of the package and check for yourself before you leave the premise - BETTER TO TAMPER YOURSELF BEFORE YOU FIND THE PACKAGE IS TAMPERED AND FOOLED BY SAMSUNG - DEALER - INSTALER CARTEL.

NO WONDER - SAMSUNG HAS THE HIGHEST BRAND RECALL FOR CUSTOMER DISSATISFACTION & INNOVATION IN PLUNDERING MONEY FROM CUSTOMERS

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I really wish Mouth Shut was an action based forum! The Samsung Service team has really got me so ticked off that I'm doing everything to inform whoever I can **NOT TO OPT FOR A SAMSUNG AC!

I bought a 1 ton split AC on the 18th of April from the NEXT showroom in T-Nagar Chennai and to my surprise they guys delivered it right away. They asked me to contact the Samsung Customer care number and ask for an installation. I did so and was once again pleasantly surprised when the installation guys landed up the very next day. But that alas was the end of the good times! The AC worked well for two days and then **JUST STOPPED WORKING!! Probably a faulty installation or an internal defect. We called Samsung Customer care(30308282) and were immediately connected to a very robotic customer care executive. They went throught the formalities and informed us that we would receive a call from their engineer within the next two hours. FIVE DAYS LATER we are still waiting for the call! We've been in touch with the painfully predictable customer care centre EVERY DAY since the AC stopped working, but the response has always been the same! A robitic voice says, "We understand your concern and we regret the inconvenience caused." Oh man! That's just so irritating! Are the call centre people pre-programmed?!

This is indeed the WORST SERVICE EXPERIENCE I HAVE EVER HAD! If a product can not provide timely service then that product is doomed to fail. I hope that happens to Samsung! They deserve it!

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