This is the possible worst quality electronics product I ever used. If you want to avoid harassment and monetary loss don't buy Samsung AC.
I purchased a 1.5 Ton SAMSUNG split AC(Model# AS185BGCN) from a reputed dealer of Kolkata on end Jan, 2012 spending Rs. 32, 000/- and after 1 Yr.(just end of warranty period) started various problems.
On May, 2013 first the cooling problem started. The technical guy from Samsung visited and asked for gas refill to overcome the cooling problem. I pay around Rs. 1600 for that. It went good for rest of the season.
Then again on the beginning of this summer, this year it started with another issue. This time I saw ice getting generated in the air flow bled and the AC is generating loud unusual noise. I reported that problem. Again the same engineer visited and asks to replace the PCB(electronic board adjacent to the temperature sensor) at the cost of Rs, 1899.
Now, after 3 months(Aug, 2014) again the cooling problem started. No/very low cooling is happening only.
I again raised a complaint with the Samsung Service Center on 14-AUG -2014(Complain# 4179459354, Ref# 8436230577). The same engineer came on 16th Aug and told me that gas pressure is very low and there may be a leakage in Condenser so they have to take the outdoor unit in their workshop and need to replace the condenser. And for this work I have to pay around Rs. 9000.
I am fed up with this. By replacing its faulty parts I already spent Rs. 4000 after the purchase and now they are asking for another Rs. 9000.
From a reputed brand name like Samsung I did not expected such a poor quality. It is really a bad experience for me.
I had a discussion with one of their senior executive and I put the the below points before him -
Why do I need the gas refill after 1 Yr of purchase and then again in the next year.
Why the parts(PCB, Condenser) are of so poor quality that needs to be replaced after 2 Yrs of purchase?
What is the assurance that, other parts are in good condition?
But was not able to give me any satisfactory answer, his only point was - as this product is now out of warranty so I have to pay all the costs. So, effective he was trying to say, as you purchased this product so you have to spend Rs. 5000(avg) every year for repairing after 1 Yr.:)
Not sure, If there any law in India that can protect consumer's interests in such scenario, where the consumer suffers by purchasing a poor quality product just after the end of warranty period(1 Yr.)
- Thank You! We appreciate your effort.