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Samsung AR18FC2EAPW 1.5 Ton 2 Star Split AC Image

MouthShut Score

61%
2.52 

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Cooling and Sound:

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Value for Money:

Rs. 37,500 (Launch price)

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Samsung AR18FC2EAPW 1.5 Ton 2 Star Split AC Reviews

COOLING IS not GOOD
Jun 22, 2016 02:58 PM 40283 Views

This is a request from a very disappointed and troubled customer of Samsung who is being forced to write to you as everything else has failed. Please do read the entire mail and bear with me…


I had purchased 2 Samsung ACs [model 18 NA XTL from Bajaj Electronics, Panjagutta, Hyderabad; bill # P1/CR/2752 dated 21st Feb’08 for a cost of Rs. 45, 600/- in total]. Last year one unit stopped cooling and a person came home in response of the complaint [#8402913926 dated 19th Aug’10] and shared that the gas had leaked and he could refill and seal at a cost of Rs. 2000/- as the warranty period had elapsed. We got the repair done as suggested however, within a month, the cooling stopped again.


On calling up to complain, I was informed that my previous complain hadn’t been attended to at all! Imagine my utter shock when I realized that an impostor pretending to be a Samsung service person [with the right complaint number which I was allotted] had entered my house in my absence! This was just not acceptable as during the day, only my wife is at home and who would take responsibility if something untoward were to happen? And how did any person get the complaint number that the service center of Samsung allotted me? This is a serious breach that I hope you look into for the safety of all customers.


Later, when a Samsung representative did come down, he checked out the unit and said that the gas would continue to leak due to the inherent defect in these models of steel piping instead of the standard copper piping and I should change the unit. The offer was that I could get a refund of the depreciated amount [around 50% of the purchase value] and not knowing what else to do, I agreed and went in for another Samsung 5* rated unit at a cost of Rs. 30, 000/-.


This year, the other unit I had originally purchased stopped cooling and on complaining, the service person came in and shared that this was because the inner cooling coil had perforated and the gas leaked. He said that the coil would have to be replaced and gas refilled at a cost of Rs. 5, 500/- which would cost us just Rs. 4500/- due to a ‘discount week’ that I had lucked into!


Again, I did as suggested but today when yet another service representative came to fit the unit, he said that there really was no guarantee as due to steel piping, the unit would definitely not last long and this time, there is no hope of a refund on the depreciated amount either!


Mr. Zutshi, I have 3 other LG units installed at my home since the last 5 years and have never had a reason to even call the service center – however, in less than 3 years of purchasing Samsung, I’ve called up the representatives and complain numbers so often, it is not funny. This is just not expected from the brand of Samsung and I have already sunk Rs. 75, 600/-, not to mention the mental taxation and time in following up and being told that it was due to no fault of ours but that of manufacturing that we have to go without the comfort of ACs.


No one is willing to take responsibility, leave alone talk courteously and I was hence left with no other resort but to get your email id from the internet [since no one was even willing to share any number/email that I could escalate the matter to either] and hope that you do something for me regarding your brand Samsung which I was unfortunate enough to fall victim to.


With hope of a response, This product looks good but failed just after the end of warranty period. There are expenses involved in maintaining this AC. I will feel lucky if it crosses 2 years without any further addition to maintainance expense.  This product looks good but failed just after the end of warranty  period. There are expenses involved in maintaining this AC.


I will feel  lucky if it crosses 2 years without any further addition to maintenance  expense. This product looks good but failed just after the end of warranty period. There are expenses involved in maintaining this AC.


yadav3494MouthShut Verified Member
Mumbai India
Valuable ac
Jun 21, 2016 06:56 PM 40070 Views

Samsung Split AC 1.5 Ton is a kind of ac that which has a very good market name. This is a kind of brand which is nothingbut the garranty of the quality. There is a lots of option that by using that we can do the room temperature up and down.


This company give quality remote with this ac which is long-lasting. It is the experience of the people that they give it full marks for there service of the ac. Whenever servicing work happens we should be very-very causes of that time. Sometimes ac blasts like bam during filling gas.This is a good looking ac which all the kinds of people like.


Chandigarh India
SAMSUNG 1.5 TON AC REVIEW
Jun 21, 2016 03:40 PM 39236 Views (via iOS App)

Initially I thought that the AC would be very good considering the brand and the features but later I realized that it is good for nothing.


An AC is meant cool a place but this one just refuses to. Cooling is not in the dictionary of this AC and it takes a lot of time to even cool.


A small place. The service provided by the company is not good as they have tied up with 3rd party people who don't care. Water leakage was also a major issue I faced a lot of times. Not a good one.


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jaggujaganMouthShut Verified Member
Nellore India
Doesn't last long- Not reliable
Jun 21, 2016 01:38 AM 34688 Views

Purchased it looking at the brand.


It was working fine for couple of months and later slowly issues started one by one. First was water leakage.


The service guys could fix it but it was temporary. Later it stopped working and we had to call service guys. They said some part had to be changed and it took a week to get it fixed. Noticed water leakage problem again. The customer service is not that good. It couldn't control temperatures effectively.


geetarao8899MouthShut Verified Member
Bhadra, Rajasthan India
It's very stylish and comfortable,good AC.
Jun 20, 2016 09:56 PM 34203 Views

Hi, I am bought air conditioner. I explain my experience it. Air Conditioner is an inherent part of an household with summers getting hotter.


This air conditioner is best. It's work properly and nice cooling for our room. The size of your airconditioner is very important.


You need to think about whether you are cooling a single room, a selection of rooms or the entire house. If the air conditioner is too small you won't cool down and you'll waste electricity running it on high all the time. If, on the other hand, you choose an air conditioner that's too large for your needs you'll have to switch it off regularly when you become too cold. Switching it on and off all the time will also waste energy.Noise is a very important point to consider when buying an AC.


An AC with a lot of noise can ruin your sleep as well as your neighbours' sleep.A timer lets you switch your airconditioner at certain times even when you are not at home. This works well to cool the house down an hour or so before you arrive home. I hope so helpful my review.


Disappointment
Jun 19, 2016 07:27 AM 36028 Views (via Android App)

I have been really sad to give bad review but this product is not that much good.


Because I am having samsung split 1.5 ton ac that doesnt work properly and when we compare this to carrier ac and voltas ac than our disappointment increases they should do work on instant cooling if I starter my ac than my room should be chilled in next 20 min but chilling is not in the dictonary of samsung and if I turn off ac than my room should be cool till appropriate time but after 10 min I start feel warm.


Jaipur India
Samsung as 18eta
Jun 18, 2016 12:26 PM 39173 Views

The Samsung Air Conditioner’s unique triangular design improves its performance, circulating cool air faster, farther and wider* around your home. Its Digital Inverter also provides significantly greater energy efficiency.* And its Virus Doctor and Easy Filter eliminates dust, contaminants, allergens, bacteria and viruses* - firstly using a filter and secondly with Virus Doctor.* Tested on AR09HSFSBWK model.


Compared with Samsung conventional model AQV09TWS.* Tested on AR09HSSDAWK/EU. Compared with Samsung conventional model AQ09TSB.* Tested in Kitasato Environmental Science Centre( Japan) & Yonsei Univ.( Korea) / Korea test lab( FITI/KEMTI) and Japan test lab( ITEA) . Effective on 4 viruses, including Subtype H1N1, and certain bacteria. Data has been measured under specific testing conditions and may differ based on environmental factors.


NICE PRODUCT FROM BEST BRAND!!!!!!!!!!!!!!!!
Jun 06, 2016 01:55 PM 39301 Views

I bought samsung 1.5 ton ac 2 years ago and it served me very well both the years it is very good it has good designs good cooling power good service and good power savings too.whic makes it a goooooood air conditioner.


Really if want to buy an ac and if you are confused about it then I prefer you to go for it and you will also get good company support as samsung is very very trusted brand and it is serving in india since many many years.


Use for ambient temperature is below 35 degree
Jun 05, 2016 04:31 PM 43392 Views

It is not bad product but it is really best AC ever. I used it from last 1.5 years, till now result of AC never go down. The cooling time is less, that means it Take less time to make room cheeled. I think it is the best product of samsung in AC varient. My personally suggetion to users, u can buy this AC .But your nearest ambient temperature is 35-40 degree Celsius then this ac working good .your ambient temperature is upto 40 then dont use bcz compressor trip problem.


pardeshiaashish123MouthShut Verified Member
Dhule India
Best result from last 1.5 year
Jun 05, 2016 03:11 PM 43741 Views

It is really best AC ever.


I used it from last 1.5 years, till now result of AC never go down.


The cooling time is less, that means it Take less time to make room cheeled.


I think it is the best product of samsung in AC varient.


My personally suggetion to users, u can buy this AC in this summer.


And I Sure it will never disapoint you.


Thank you.Samsung.


And now there is a no more words .just buy it and enjoy the summer


Rameshkumar007MouthShut Verified Member
Delhi India
Samsung 1.5 Ton Good brand with worst product
Jun 04, 2016 12:55 AM 43448 Views

I bought this AC two and half year back at the price of 42000 INR. The first year it worked decent but from the second year it stop cooling at all. I called to call center of samsung and called them to repair it. They charged me around 2500 INR and just refilled the gas. After a month I again starts getting the same problem. I again called them and told whole story, they came and told me that copper pipe has some hole in it. They repaired it and filled the gas but within few days I started facing the problem again. Now they are saying to change the entire indoor unit which cost around 15000 INR. First of all the product is not at all good. It is just wastage of money and second part they have 3rd party service center. I never suggest it to any one else. I have another AC which is LG. Go for LG good product with good service.


Cool
Jun 01, 2016 01:47 AM 40018 Views (via iOS App)

Sumaung company is so awsome company.


Their mobile are too good and now this split AC is too good it give good air and it will convert summer into winter there features are too awesome now I hope that in future Samsung will be a great brand for us.My prayers always with u samsung love u.


Hyderabad/ Secunderabad India
Worst product and service
May 31, 2016 04:43 PM 43828 Views

Guys Dont buy any samsung AC. Its worst. After 2 months it will stop working.Customer care service is toooooooooooo worst. They dont want to replace even problem occurs from m the first day of purchase. Dont buy and dont waste of money and time. bloddy samsung guys.India management is looking for money not customer satisfaction. They are bloody fools and nasty fellows. They dont have any responsible towaards customers


Bad ac
May 30, 2016 09:31 PM 42667 Views

Before 2 years now its going horrible to use it. Actually It's not AC it's a Heater. Actually Samsung use aluminium Condenser instead of copper and it will become damaged after two years as compare with others. and also have some gas leakage problems too. Also their customer service is too poor than others. I had wait till 1 week for Installation for AC.It sound system and quality are not good but the ac does not remove my sweat quality.It gives me some trouble for few times.I'll not recommend for this air conditioner


Salwan, Haryana, India India
Compressor Blast explosion
May 30, 2016 08:32 PM 38118 Views

It has been one month since there was a BLAST in my A/C compressor. Had called up the call centre regarding this issue. The call centre, service centre and the senior executives don't seem to understand the seriousness of the issue.


It looks like they are avoiding and ignoring it because the product is in warranty. An engineer had visited my place once and disappeared after that.


Since then I've been calling your call centre daily. And they are playing hide and seek with me. The service centre does not respond to any calls. Everytime you call at the call centre they give you a reference number which is completely useless. This is my reference number for your information 8457359241.


Even spoke with 2 senior executives regarding this issue. Their response is slow and useless.


So finally I got a call from the service centre after one month of hard work. And the person tells me he is out of compressors. What the hell!


If you don't have compressors available then why are you selling air conditioners. Lost all trust on samsung, their service and their product. Had to spend this entire summer without an A/C. My latest reference number which they update at least 2-3 times daily is 8457359241.


# Samsung # samsung india # never by samsung.


Samsung split AC
May 29, 2016 06:05 AM 40114 Views (via Android App)

The Samsung Air Conditioner’s unique triangular design improves its performance, circulating cool air faster, farther and wider* around your home. Its Digital Inverter also provides significantly greater energy efficiency.


And its Virus Doctor and Easy Filter eliminates dust, contaminants, allergens, bacteria and viruses* - firstly using a filter and secondly with Virus Doctor. * Tested on AR09HSFSBWK model. Compared with Samsung conventional model AQV09TWS. * Tested on AR09HSSDAWK/EU. Compared with Samsung conventional model AQ09TSB.


Tested in Kitasato Environmental Science Centre ( Japan) & Yonsei Univ.( Korea) / Korea test lab( FITI/KEMTI) and Japan test lab( ITEA) . Effective on 4 viruses, including Subtype H1N1, and certain bacteria. Data has been measured under specific testing conditions and may differ based on environmental factors.


Mumbai, Maharashtra, India India
Conventional 4star 1.5ton split AC
May 27, 2016 05:00 PM 38176 Views (via Mobile)

I have purchased above AC 8years back and still running good. I had to renew the start capacitor once. It was cheap in cost. Unlike Daikin, Samsung doesn't insist on vacuuming the system prior releasing the refrigerant.


The plastic grill on the outdoor unit gets weather out due to harmful UV Ray's of Sun and that grill isn't available anymore with the service centre.


Bad product
May 26, 2016 09:42 PM 38978 Views (via Mobile)

Samsung is good brand in the electronics. You can feel good in their hands. But every electronics of samsung is not good. My friend purchased it. He got very much problem with the invertor ac model. It also expensive more than 50k+.


The installation was the main problem. People who come for the installimg they didnot know how to install it because of which it is not fitted properly. After few months he called customer care and they send the superior person for the problem he also dis not find the problem how the cooling in night goes less and in the hot it goes good and stable cooling is their.


Samsung AS18ETA
May 24, 2016 12:39 AM 40499 Views

Samsung split air conditioners are famous for there ‘Eco-friendly’ air conditioners. Samsung has designed these AC’s keeping in mind more air & water conservation, using less power and to produce product parts which can be recycled globally.


These air conditioners uses R-410a, which is an environment friendly refrigerant which helps in reducing air pollutants and restrain the use of materials with high global warming potential( GWP) . Samsung have also worked hard in reducing power consumption by these AC’s and hence it helps not only in saving of money but it also helps in conserving the environment.This air condition is awasomke.


Hyderabad India
No value for money
May 17, 2016 09:55 PM 41607 Views (via Android App)

Samsung AS 12 ABME  are the worest kind of ACs I have ever encountered no value for money as u repair days arrive soon after buying these ACs. No durability as it will stop chilling after one or two year completly till your are happy spending on heavy repairs. People who are thing of buying it good luck with the experience samsung


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Samsung AR18FC2EAPW 1.5 Ton 2 Star Split AC
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Recent Questions and Answers on Samsung AR18FC2EAPW 1.5 Ton 2 Star Split AC

500

Manufacturing year please?

Oct 03, 2023

By: porselvikumar03

Answers: 0

500

Its dule inverter or triple

May 27, 2022

By: sainiprabhjot513

Answers: 0

500

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