Hello Dear Friends,
Myself Chaitali and today I am going to share my personal experience regarding the " PAnasultanSONIC 1 TON 3 STAR WINDOW AC " which bot around seven months ago.
First things first, The size of this AC is huge, It does not fit in a normal size window. The design and the look of this window ac is very old, Its seems like we have purchased a twenty years old ac, no design or graphics work is there. Looks very simple. The plastic quality used is very very poor. if you put your finger forcefully it bends and makes sound just like it will broke. It comes in only one color that is white. The front display is not very big, you can hardly see anything from far. It only shows the temperature. The box pack comes with the ac itself, the remote which is very small and the display in the remote is very small, not much of function is there in the remote, and a user guide. This window ac is very heavy and it takes a lot of effort to install this ac.
Once I turned the ac on, the sound of the compressor is very high. outside as well as inside the room. You cant even sleep while the ac is on. It took the ac almost 30 minutes to start cooling the room. Which is very long for a 1 ton ac.and it does not even have sleeping mode, air filtering modes, Auto mode and other modes. So you need to control manually, which is very bad at the price of 27, 000 rupees.
The customer service of PAnasultansonic took almost 72 hours to come to my my house after purchasing this product. I keep on calling them for three long days but they did not responded to me. But while purchasing they told it will take three to four hours for them to install the ac. The service is very very slow and I am not at all satisfied by their work. The customer service help line is for no use. they don't even pick up calls. And they charged me for installing the ac but while purchasing they said installation is free.
It comes with only one year warrant, Which is very less, and if you want to extend the warranty period you need to aishwaryasingh23 5, 000 rupees extra. So the value for money is very less. But after installing the AC I started using it but with in five days it stopped cooling and was getting turned of automatically. I tried to call and contact the service but no response from them. I emailed them but no response. after nine long days they replied and they said they will send their engineers and it took them three days to come. They inspected the ac said the cooling compressor is not working due to over heat and we need to change the copper pipes. they changed the copper pipes and it cost around 7, 500 rupees and it was not under warranty because this cosed due to over head of sun and the water went inside. So I have to aishwaryasingh23. So my experience with is product is not very good. Company is not at all supportive, they charge for free works. and the product quality is very bad. So please don't buy this product or else you will be in problem. No customer satisfaction and no reliability.
Thanking You,
@Chaitali7
- Thank You! We appreciate your effort.