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Onida S243FLT-N Power Flat-N 2 Ton 3 Star Split AC Image

MouthShut Score

50%
1.43 

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Value for Money:

Rs. 47,300 (Launch price)

Onida

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Onida S243FLT-N Power Flat-N 2 Ton 3 Star Split AC Reviews

waqarahmadnewMouthShut Verified Member
Lucknow India
Onida AC good product
Feb 24, 2018 03:10 PM5845 Views (via Android App)

This is a good product , 2 ton Ac and is very cool even its 40-45 degree tempreture outside . Its been 2 years since I have this Ac in my room whether its May or june this AC is very compatible and good in performance.


Quality: -


Everything is used in this product is very good and high quality whether its compressor or any thing remote of this product is very also very sleek and smart with led light.


Performance: -


Its performance is best with the price


And gives a very good efficiency in Electric bills


Design: -


This Ac looks very sleek and dynamic in display which is also a very good to see and gives a very good impression.


Customer: -


Customer service is very efficient and onida give value to their customer which is very pleasing and gives a good impact


Overall: -


This product is very good and I suggest all to buy this product . its good and energy efficient and good cooling system.


Chennai, Tamil Nadu India
Worst decision in my life
May 15, 2013 01:14 PM7890 Views

I have bought around 40 Onida ac for my hotels .for the last three month 4 of my ac are out of order. Every time the technicians come & gives us some excuse now they are telling the compressor are about to come. They are having a service center which doesn't have a compressor.


Now we are running our restaurant with air coolers.


Please never purchase onida ws model
Jun 09, 2010 10:54 PM10720 Views

The VP/CEO


Onida Home Appliances


India


Sub: Biggest Mistake to buy Ondia Product


Dear Sir,


I bought an Onida window Air conditioner (1.5 ton) from M/s Kataria Sales Corp. Bill No:.-19228 dated 9th June 09. After thorough research through the market dealers & discussing with them I reached to the conclusion that the Onida is the best package as per my need. Moreover, I even talked to the customer care in comparison with Onida like LG, Samsung etc about the product and vice-versa. Majority of dealers provided me satisfaction and stated more peace of mind in terms of service assistance and durability of Onida’s product. But as far as my experience after the purchase, I felt that it was the biggest blunder of buying Onida . Initially, there was no demonstration after the installation.


Later, after 9 months (in the month of March) I made a request for the routine check-up & service provided by the company. After my rigorous follow-up they send an engineer 10 days from the scheduled. Since he (Mr.Prem) came and did the service as per his knowledge and norms. But I was not satisfied by the way he carried his work. Anyhow I have compromised on this because I had already gone through the pain and agony in terms of getting the routine service. After almost a month has past of service, I faced a noise problem. I registered a complaint No: 1004066381907 dated:- 20/4/2010. I made a complained at customer care but no response from them. I again made rigorous follow up on the complaint because of the same experienced I had in the past.


At Last I received an engineer (Mr.Amit) for the rectification of the problem after one week. He stated me, the problem occurred due to improper service which led the water to enter in the circuit/Pcb mechanism. He rectified the problem but I asked for the assurance in regard for the smooth functioning of AC. But I again faced a haunting noise after couple of weeks and which force again to make a complaint in this regard dated:-16th May.2010 complaint No: 1006076380564 and I was informed that within 48hrs I will receive a call as such. But the same scenario was there and same kind of reluctance which I had faced earlier in terms of service. Now my faith is totally shattered therefore I asked your people that to refund my money and take your product back. As per my experienced the service is pathetic and the engineer’s are not up to the mark. Meanwhile In this regard I tried to contact to you senior persons associated in Onida. Hence, I came across Ms. Lalita:-01126944843 on 24/5/2010 (M/s Adonis Electronics Pvt.Ltd.) at your head office in Delhi situated at Mathura Road . Ms. Lalita after going through the whole problem given me excuse that the system got hanged therefore no person was able to arrived at your place. I was unable to understand exactly that if there has been a system failure then, how I was able to get the complaint no. mentioned above. After all she planned Mr.Amar:-9310216825 to visit my place and equally offered me a replacement with latest model of N-series running at present. Mr.Amar visited my house on dated 29/5/2010 and with complete inspection at his end; he also reaches to the same result. He committed me a replacement with the new A/C and added with one year additional warranty as a regard along with the commitments made by Ms.Lalita earlier on the phone and I was promised to receive the new N-series by Thursday: dated:-03/06/2010.


After discussing with my family, though I wasn’t interested to keep further relationship with you because by this time I'm totally exhausted with kind of turmoil I have gone through with Onida’s system of handling its customers. I am still adamant of not to have an exchange but to have refund. Later I again spoked to Ms.Lalita about not receiving the new AC as per her promised of day & date. Hence, she transfers my case to Mr.Naresh Tomar (9313363012) (BSI) and he told me that he will replace it and now I will receive the new AC by Monday. I said there is no need to replace because your company is least bother about the after sale service. Moreover while talking him (Mr.Naresh Tomar) on phone has no Idea about the problem and the commitments made so far in the past. Being unaware he was totally guessing during the conversation about the problem and commitments made by the earlier persons. He was not even aware that I got one year extended warranty with the new AC against my old one. It really gives me an idea that your company has not system, therefore I demanded for the refund and I requested Mr.Tomar to tell me the complete procedure in such regard. He told me that he will call me by next day between 11am to 12pm .


On the next day of his call he comes up with the new solution which I have to accept in any circumstances. He told me that now after escalating this matter to the senior officer, he gave me an option of exchange of AC with the same model (which I’m using at present-WS) and on the other side if I will not accept this offer he will repair the existing AC. I felt very bad on hearing such words. Hence I decided now that, I don’t want to keep further relationship with your brand and I want a refund. Hence from the above process so far, I reached to such conclusion and learnt a lesson that your company is not the reliable company. However you are only bother to make money while selling but least bother to provide service. Therefore a trust for ONIDA as a BRAND OF CUSTOMERS is not your principle and the core value of the company. I also came to know that my complaint has been closed by your person (Mr.Javed Anwar) himself without consulting me or the higher officials of the company.


Hence I also requested Mr.Prabhakaran (9313202777) that you please look forward to my case. I have also couriered a copy of my mail to Mumbai Head office and at response@onida.com but no reply from your side till date. I want a refund because it is very difficult to keep further relationship with you. The amount of suffering and hypocrisy I have found doesn’t make me to believe in Onida. The behavior from first service to Mr.Naresh Tomar and no reply from head office (Mumbai) have shown me the face of Onida. Since there is no response from head office of your company firms my believe that keeping further relationship will not be fruitful and healthy as they have become bitter in the past. Mr. Prabhakaran accepted incompetence behavior happened with me. How I will accept his offer now to continue a relationship with you. The Onida was not born yesterday; it exists from more than a decade. As you were also aware from above that I haven’t received a satisfactory assistance from your service dept since day first. Who guarantees of your professional standards in future. In hope that I will get the response at last through this mail or else I move to consumer court.


Though I also faced a major difficulty reaching anyone of you since no one was providing anyone of yours E-Mail Id or Phone nos.


YOUR RATING ON

Onida S242FLT-N Power Flat-N 2 Ton 2 Star Split AC
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Please don't buy onida ac
Apr 30, 2010 01:31 PM9408 Views

I have purchased onida window ac 1.5  before 10 months and I can say it is worst quality ac I have ever seen.


Before just 1 month it stopped cooling I called the onlida support person 2 persons came and told me that their is leakage problem. we will come next day and repair it but they didn't come even after the 7 days then I called again for services and they fill the gas. But after just this gas repair again the cooling is gone and same problem happened .


It is very bad that we purchased ac with our hard earn money and they company guys don't even want to maintain the quality of product.I will suggest all of you people please don't purchase onida ac ever never.


Mumbai/ chandigarh India
Cools u even at 48degree Onida SG18TRD
Nov 25, 2008 11:40 PM13246 Views

Last year my posting was at Delhi. I bought Onida Power trendy AC for my 14 by 12 room. I had seen the challenging add which had given me message that jo AC jyada garmi me kaam na kare wo Cooler hai. Delhi is real Hot a city. Dilli ki sardi se bhi jyada khatarnaak hai" Dilli ki garmi".


I bought it for following reasons:




  1. High EER




  2. Low power consumtion




  3. 19860 BTU compressor( 1.5 ton AC normally having 18000 BTU comprsr)




  4. Stunning took.




  5. Trust on the brand




  6. 3 Star rating




  7. Premium AC at economy price






I am a bit technical a person, when I went to see the product at south delhi multi brand outlet, I have opened the outdoor unit and found that they are using Hitachi compressor which is said to be the best in Industry globally.


For last 25+ years my home is having Onida TV, then Onida Washing machine And honestly, I am a happy customer of Onida. Kisi ne kaha Onida ki service achchi nahi hai. Mujhe Service ki jaroorat hi nahi hui.


Cheers The Indian Champ Onida.


Mistake of buying Onida AC
Sep 06, 2008 01:14 AM12404 Views

I purchased an Onida SG18TRD Air Conditioner at Rathna Fan House, Chennai on April 30, 2007.  The AC was installed on May 1, 2007.  It ran well for couple of months with good airflow and the cooling effect was good. However, subsequently, we started to have problems as the airflow became reduced and we started to experience poor cooling.


To rectify the defect, my father used to contact the customer service centre in Chennai 600 020, both by telephone and in person, and I was also contacting the Onida Head Office through email.  After lot of efforts to get the service personnel to come and look at the problematic AC, we did get a spate of service technicians coming and going after supposedly servicing our AC, but the problem remained unresolved.  The service technicians never seemed to do a good job and trying to shift the blame on us and alleging that the cooling effect is alright.


They did only two of the promised three scheduled maintenance tasks.  When we did not want to extend the warranty (the original warranty, along with the purchase, was only for a year), they stopped responding to our complaints even within the first year, and my emails to the Head Office still remains unanswered.  Now, the performance of the AC has further worsened and we all feel bad for having purchased the Onida Air Conditioner.  As I was the person who opted for this product, in spite of the other competing products, I guess I am to be blamed for believing in the Onida brand.


It splits family
Sep 30, 2006 06:42 PM10772 Views

Big mistake I made while selecting Onida AC was going on the words of my friend. I had not seen the machine anywhere installed but still because my friend recommended I went for it. My misery starts now.I bought 2 Ton split as replacement to window unit in Feb,06 to avail benefit of union budget.To install the unit it took 4 days as the procedure is that dealer informs company & than it is installed. The unit installed inside was not installed properly , the people who had come to installed had not brought proper equipments & so my wall was totally messed up. The machine was making lot of noise.Engineers from company explained that the noise is of high flow of air.Finally they agreed & the unit was reinstalled,again messing up my wall. Everytime engineers repairing the unit made the front door lock break & so the noise started ,apart from the shabby look. The front unit was replaced. Now it was louvers' turn. Rotation of louvers failed.Engineers came repaired it but with that a small part of it was broken. Still the noise problem was persistent. Several communication with Mumbai office as local office people were not keen to come & solve the problem,they agreed to replace the indoor unit. But the models have been changed,so from some office they found the old style unit & I was requested to check it in there godown before deliverying. At godown seeing a unit without power(working) is like getting smell of rose from the movie on TV Screen. They started the unit on my pressurising them,but in godown with all types of noises it was impossible to know the noise(sound) of the fan.But I could see that the problem cannot be solved like this. Again heavy communication with Mumbai they agreed to replace the total machine.I wanted to see the new unit before the installation ,but two months have gone they have not found a single unit of 2 Ton Split installed in Ahmedabad. 2 units shown (!) to me were not in working condition,I can again see only the beauty of it but could not feel it. The company suggests to see 1.5ton machine & decide on 2 ton machine,like seeing mother to decide about the daughter for the marriage. Meanwhile the remote is not behaving well in my AC but I am patienly awaiting a positive response.


The tragedy is everytime we start the unit at night,my wife looks at me & says what a blunder you have done by selecting this(I had not taken her view while selecting the Onida machine).She blames me & I have to accept my mistake of selecting such a lousy machine.


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