Dear Team,
I regret to inform you that, I made life time blunder mistake that, I purchased Onida 1.5 A/c(S185SLK) Through S.C SHAH*& CO(P) LTD, Valasaravakkam Branch on 20-06-2016. Invoice No VA-950 and invoice value 34, 980/-. At the time of purchase no one mentioned that there is no periodical maintenance service when there is service needed we need to call service center.
After 3 month I called S.C SHAH*& CO(P) LTD for service they told me I should call Onida customer care for service . I called and book them for service they said engineer will reach in 48 hrs. Next day one Engineer called and verified the address and asked the landmark to reach. I was waiting. waiting he never turned up.
Again after two much again I booked the same for service and another one service engineer called me at 7pm and coming for service. I told pls note after 6pm no service peoples allowed inside our apartment, so you can tomorrow 10am onwards but that guy never turned up again.
I was wonder when I purchase if they would have told their procedure like this I never buy, After purchased only they giving all stories.
I have two Panasonic A/c and Whirpool A/c . They have clear 3 periodical service in 1st year. They will come in schedule and complete their service without any due.
I never ever such a bad experience with Onida and worst service behavior with S.C SHAH*& CO(P) LTD. they looking only for money and not customer satisfaction,
Now Onida customer care telling me that your 1 year warranty has gone. we cant do any free service again. This is what Onida whats to crab people money.
I'm ready to loose my money but before that I will circulate this bad experience with Onida and S.C SHAH*& CO(P) LTD. I will caution every one that this kind of worst service procedure with Onida and their dealers. So should be very careful in the future. Pls don't buy Onida in your life time again.
They are fraud and cheaters. Just they grab our money and escape. You cant expect any service from them. If you want to buy Ac pls dont Onida.
Regards
Arul
9042014099
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