Bad service not responding.Not replacement for defected product AC 1.5 TON 3 STAR
PLEASE CHECK BELOW MAIL SENT LLOYD
NO RESPONSE
I, Nitin Khanna, a resident of Shahdara Delhi my registered mobile number 987392XXXX in your record and I have facing a lot of issue in replacement of my LLOYD AC 3star model number GLW18B3YWSMR which is neither utilised nor fitted since purchased due to a loud noise coming out of it.
We bought the AC from a nearby dealer YASH ENTERPRISES 1/9946 Main Babarpur Road, West Gorakh Park Shahdara Delhi-110032 on 20-5-2023. When he finalised the deal with us, he assured that he will send 2023 model of AC and we paid him all dues, but when it reached to us it was of 2022 model.
For complaining about that he convinced us in his way about that issue and forced us to keep that one only. We had to keep. And now when LLOYD employee came to install it, we noticed that it is producing a loud noise which is unbearable. They told that our technician will come and solve the issue. When he came he firstly said that this noise is natural there is no issue but when we discuss on him to exchange. He is click the photos as attached and send to LLOYD company and said let me talk to our company(Visited at our Home Engineer Name Tushar Jatav Mobile Number 8527884766). Please check below mentioned our complaints number many times but not solve my issue:
Complaint NumberDateTime RequestRemarks
22052321770705 23-5-202311:33amInstallation requestPending
23052321781592 23-5-202311:46amLoud noise requestPending
24052321809127 24-5-20239:51amLoud noise requestPending
23052321781592 25-5-202311:02amLoud noise requestPending
And till now even after facing all these no one is ready to listen us and give us a satisfied feedback. Even the dealer has refused to exchange it even don’t listen to our problem! Really disgusting.
Our AC is kept unused and untouched without fitting in our home. We need replacement and answer to our query. Is this the correct behaviour to a customer by LLOYD company
Nitin Khanna
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- Thank You! We appreciate your effort.