Service req NO - 220512063872
In my home most of the Product Purchased in LG .But the customer service is Pathetic now . I bought LG
Inverter ac Just two and half years ago and it was the top end in the segment.
Usage was frequent in summer (Only in night ) and Moderate during the rest if the day .
All fine until 2 yrs and suddenly AC was not cool any more .Complaint registeres in LG Customer Service .
LG Technician name ( Munna ) Visited in Chennai (12/5/22) and said gas is empty they need to refill the
gas . I asked them to refill in home itself but technician said its LG policy we need to take product to
their warehouse for gas refill . Muna told gas refill +Transportation +Tax -3250 +Charges (Cost around
rs 4250) Next day from AK Engineering they took both the Units for refill .But that time of removing ac
Unfortunately my family Photo fall down. But they are not asked sorry or they again fixed back . Also
they throwed our AC in Mini tempo hardly .It was not handled by smoothly . AK Engineering behavior
also not good and they are not professional . Customers are trusting the brand of the product that is the
reason giving service to LG itself not going with Local service center . Later from AK Engineering
received call saying we need to replace with new coil +gas fill + Transportation –Cost around 17k ( 75
% of AC cost we have to Pay)
It was big shocking ! Yes with moderate usage and within 2 yrs they asked us to replace new coil and
cost is 75 % from our our purchase order
How pathetic now why would I go for a high end LG a/c within a low quality coil . When I can have other
brands which are very cheaper than this .Samsung 5 star AC bought 5 yrs before but its working fine
now without any complaints. Sir, Its look like LG is doing the scam to loot its own customers.
There is no use with talking to to ( Karthik –Team lead /Balaji –Team lead /Gnanamoorthi –Service
head and Srinivasan –Area Manager . They are expecting customer to call and check the status .
Its been 20 days now but there is no resolution .Having kid in home without ac , survive in Chennai may
month is very tough . Munna Technician informed about the cost refill +Transportation +Tax -3250
+Charges (Cost around rs 4250) that is the reason we allowed them to remove AC . Now we cant bear
the cost of 17k which is equal to purchase cost I am not only one check out others pointing out the
same issues in social medias air conditioner coils scam
at the earliest .
- Thank You! We appreciate your effort.