My Letter to LG customer care on the second day of purchase which I want to share with you all
The mode no is LSA5UR5A
With every passing day I use this Ac I feel I have been cheated in the name of providing quality. It is sure that its an Ac for the heck of it - no effort is taken to satisfy customers and its a bland AC which is supposed to be only put on and off without expecting anything.
I expected the following things from this AC
1)gold fins on outdoor unit- I was told gold fins by the dealer and when I insisted on seeing the fins in the godown itself I got the first shock.the brochure says multiflow but how am I to assume that "multiflow"which is a "verb" means ordinary alumunium fins
2) I was told that this is the topmost model recently launched and you will have all the functions except inverter technology and when I opened the box it has only vertical flow and no 4 way flow.today after 3 hours of using in my 16/12 ft bedroom there were pockets of warm areas I feel more so that I have bought a piece of junk
3) the remote is so ugly and bland that I think my table fan remote gives me more options.
I sorely miss sleep mode wich is written in your brochure as present
4)the indoor unit needs controls eventhough there is a remote and removing controls is the best indicator of cost cutting and quality reduction seen in LG acs.
To summarise LG has sripped off
1)gold fins
2)sleep mode , energysaver mode, independent controls of compressor and fan (if someone wants to run fan only)
3)bland and ugly remote.
4)indoor unit controls only has on and off.
5)improper words used in brochure which doesnot clarify goldfins or not
6)above all wrong information written in the brochure which made me buy the piece and am shocked to find it missing.
I expect only replies on e mail as replies on phone calls are difficult to document.
I think I have been cheated and I need all my expectation met as I have paid for it and else we can meet in consumer court.
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