I am astonished to see that the after sale service of a Private label KOryo offred by One of the leading retailer in the country.....
Pls go through the trail mail and you will come to know the attiMr_customtakeouter of people in the company, worse is that people are not ready to pick up the phone or respond on the mail.
The question here is??? Is the warranty offered by Private label is just a formality to get the customtakeouter confidance and thus sale
Are the leading retailers In India have customtakeouter as a priority by offering value for money with services? orthey are just trying to cater the one time aspirational need of the consumer and after sale service is last in their agenda.
Pls see the mail chain by one of the customtakeouter in last one month and there is no one in the company to respond back........
From: Kumar, Raman
Sent: Wednesday, June 22, 2011 10:49 AM
To: 'feedback@koryoworld.com'
Subject: RE: Complaint No. 139155
Hello,
Is there anybody looking these mails at your end???
Raman Kumar - Logistic Manager
Tellabs India Pvt Ltd. I 77-A I Sector-18 I Iffco Road I Gurgaon - Haryana I INDIA - 122001
raman.kumar@tellabs.com I O +91-124 - 4112227 to 29 I Fax +91 - 124 4012933 I Mob +91 - 9910905231
From: Kumar, Raman
Sent: Friday, June 10, 2011 11:52 AM
To: feedback@koryoworld.com
Subject: RE: Complaint No. 139155
Hi,
Strange to see that there is no any feedback on our mail also.
Raman Kumar - Logistic Manager
Tellabs India Pvt Ltd. I 77-A I Sector-18 I Iffco Road I Gurgaon - Haryana I INDIA - 122001
raman.kumar@tellabs.com I O +91-124 - 4112227 to 29 I Fax +91 - 124 4012933 I Mob +91 - 9910905231
From: Kumar, Raman
Sent: Tuesday, June 07, 2011 12:58 PM
To: 'feedback@koryoworld.com'
Subject: Complaint No. 139155
Hi,
This is to inform you that I lodge a complaint regarding my AC which is not working on 17-May-11 and complaint No. 139155 , and your engineer came on 21st to solve the issue but when he came he declare the compressor need to be change and ask for one week time to arrange the same, but strange to see that till now it’s pending not yet replaced, I use to call on your Call center No. 18004257722 and every time they said it will take one more week, and they have given some name & No. to contact them directly ( Mr.Sanjay Lalchandani – 9311629195 / Mr.Manjit – 8010113233 / Mr.Naresh Upadhaya – 7503020832) but it’s seems that they are very busy in their work and unable to pick the phone after so many missed call even, so I don’t think that words I am using for them is correct or not but relay such people should be in your system who cannot face the problem and customtakeouter too, so now I am writing this mail today and see what will happen after this I am hoping for the best and prepare for worst because if I have paid good amount for a AC and it will not working at least in hot summer periods then I don’t think beyond this………………………………………….
Raman Kumar - Logistic Manager
Mob +91 - 9910905231
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- Thank You! We appreciate your effort.