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Hitachi RAW018KTH Kaze Reidan 1.5 Ton Inverter Window AC Image

MouthShut Score

64%
2.72 

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Cooling and Sound:

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Value for Money:

Rs. 30,144 (Launch price)

Hitachi

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Hitachi RAW018KTH Kaze Reidan 1.5 Ton Inverter Window AC Reviews

VERY POOR AFTER SALES SERVICE
May 13, 2024 10:22 AM 868 Views (via Mobile)

After sales service of Hitachi is very very poor. They opened the ticket whenever I raised the problem and closed bytheir self without visiting the site and resolving the problem. 10- 10 din to Inka person normal service k liye Visit nahi karte . Agr aur kuch problem Hui to socho kitna time me problem resolve hoga


I have purchased 1.5 ton window AC on suggestion of shopkeeper now I am facing after sales service issue


And this Ac create sound like diesal generater in your room. I like to sleep without AC instead of this harsh noise of Hitachi window ac


gracymangtanibchbMouthShut Verified Member
India
My review
Jul 05, 2023 08:40 AM 2327 Views

Yuk! AC, gives too much of a noise, does not gives cooling with respect to its temperature, settings are hard to understand, the fins for the direction of the air flow is not adjustable. Not a worth it product


Hitachi window ac , a disappointment
May 19, 2023 12:29 PM 2773 Views

Hitachi window ac, I will sincerely warn everyone not to buy . It is waste of money . I bought this Hitachi window Ac in march 2021 . I had a problem as it was too noisy . After constant calling and registering the complain . It took them nearly 4 months time to rectify the error . Now in April 2023( just two years later) The Ac was not cooling, so again kept calling them constantly .finally after two weeks the technician came and said that he will take the ac as its coil needs to be replaced . Within 2 years of purchase its coil needs to be replaced . They have quoted a bill amount of rupees 10, 000 . Till date I have not received my AC . When I call them they don't receive the call . . After constant calls, they just say we will get back after checking with the service person . As of now I am still waiting for my window AC . So I sincerely advice you all not to buy This Hitachi brand please .


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Worst service
Jul 29, 2022 11:20 AM 3636 Views

I purchased 2 AC and both are not working properly, after complaining too there is no one till now to solve the issues. customer care just like computer repeating one thing since last 3-4 days that it will be resolved, they are not transferring the call further higher authorities to talk. worst decision to buy these brand product.


Hitach window AC
May 28, 2022 01:03 PM 4097 Views (via Mobile)

Got this from corma and 1 day after warranty it stopped cooling. Called Hitachi and they were more intrested in charging 500 for inspection visit.


Corma was also not of any help. So the last resort is getting it done by local guy who will not charge me for a visit. Pathetic after sales service. They go to a great lenght to explain their policy to a effected customer. Nothing else.


Hitachi Summer TM AC window 1.5ton
May 08, 2022 02:52 PM 4420 Views (via Mobile)

I have also used this AC from last 10 years and found it very troubling as error E6 was appearing on panel and when it was replaced by a new DC motor then after running for few minutes E9 error appeared on the panel.So Hitachi AC CC is telling me that we dont care for the more than 7 year models and the customers.So never purchase any model of Hitachi.


Noisy as compared to voltas
May 21, 2021 08:53 AM 10435 Views (via Mobile)

Fan is very noisy and when compressor starts the noise goes to another level. cooling capacity is very low as compared to voltas. worst purchase


kavyadmpMouthShut Verified Member
New Delhi India
Excellent working air conditioning machine
Mar 25, 2021 10:01 AM 11796 Views (via Android App)

We went to a shomroom of croma and then tend to buy a new air conditioning machine . So the croma sales person show cased us hitachi window ac 1.5 tons . Which look cool and then we checked the reviews and then we purchased . It is now 4 year that it is working and giving us amazing cool air . We are at the top floor instead of that it is providing amazing cool wind in the room . I would highly recommend this type of air conditioning machine . It is the most strong air conditioning machine and aborbs sun rays and does not trip easily. If you make the air conditioning Machine temperature on 16 degree then you will feel you are in a shimla place instead of living in delhi


This is one of the best Cooling AC
Sep 30, 2020 07:28 PM 12227 Views

I bought a Hitachi inverter AC this summer. It is a good AC. Installation service was prompt. Cooling is perfect. As far as electricity consumption is concerned my two-month electricity bill with AC all night on during weekdays and all-day usage on sat-sun was 3000. Along with other regular appliances in use. Read Hitachi reviews before you buy one.


dinesh.lambaMouthShut Verified Member
Delhi India
Wanna Cool
Aug 06, 2020 10:17 AM 13377 Views

I have purchased this product before 2 years, and no doubts its cooling capability is more than its look. After Switch On, this will cool your room within 5 minutes. Wonderful product . Easy Installation. ore features as reminder of ON/OFF, to dust reminder within every 15 days.


The only negative things, I feel from the service side of company. Very pathetic service from Hitachi Employees.


I have make a complaint at 9th May regarding the AC fault, but no body in whole company rectify my issue even after 2 months wth so many follow ups with the team.


Hitachi window ac 1.5 ton 5 star.Very low cooling.
Jun 14, 2020 07:45 PM 14949 Views (via Mobile)

Cooling capacity is very low even in powerful mode. Too much noise as compared to others.


And surprisingly hitachi window ac is expensive too. Very bad quality. Dont buy it


Worst ac
May 07, 2020 02:19 PM 17923 Views (via Mobile)

I used 15 days in 1st year(in warranty) at that time it was chilling room. From 2nd season it started showing it real colour- no chillness.3 times Hitachi engineer visited , he said that due to height issue it is not chilling(if it was chilling in previous season then how height can be a matter in 2nd season).I called an after market technician, he refilled gas(generally they do it to make money). It is 3rd year of Ac , of no use just like garbage. PLEASE DON'T GO TO ASTHETICS, they don't have qualified engineers and product quality us low. Minus is not there i wanted to give it minus rating.


It's value for money.
Apr 01, 2020 05:30 PM 12545 Views

Cools well. It's a great product. I have 2 window air conditioners and a split ac, all from Hitachi. Diehard Hitachi support. Read Hitachi window ac review when you decide to buy one to get a fair idea about the product.


Silent Operation
Mar 20, 2020 05:41 PM 12603 Views

I recently purchased Hitachi 1.5 ton window AC for my home. The cooling power of this AC is very good. It can cool a normal sized room in less than 20 minutes. The most surprising feature of this AC is that it makes almost no noise while operating. You should go for this AC if you are looking for an efficient AC within budget.


Upto mark for its brand name
Sep 13, 2019 03:18 PM 12765 Views

I have purchased a manual a 1.5 ton Hitachi Window AC(RAW518KUD Kaze Plus) in May 2019.


I must say this has lived upto its name . Awesome cooling, low noise.


No need has arised to contact for after sales services yet.


Would definitely recommend it to everyone.


Note: reply on quality shop only to purchase genuine product.


Pathetic AC
Aug 31, 2019 06:18 PM 21073 Views

We bought 2 AC with a gap of 2 months 2 years back. The Coil went off just after an year of both AC and now have gone bad again, For one AC the front unit went bad and had to be replaced. Already spent coil repair money 2800, 2 times. NOW third time again I have to pay the same amount The front Panel costed me 2500, Spent in total 8400 for coil repair and 2500 on front panel . LG was better and there were no issues for first 4 yrs and I thought LG was bad.


Hitachi Brand is really bad, Do not buy as coil might go off in 1-2 yrs and gas filling and repairing cost so much with only 6 months coverage.


1958malhanrameshMouthShut Verified Member
India
Hitachi window 1.5ton AC
Aug 29, 2019 05:40 PM 18639 Views (via Mobile)

After 3 months of working, gas has leaked which reflects poor quality check before delivery. Though complaint attended to promptly but had to pay cartage for carrying AC to service centre and now hope to get it back soon. But million dollar question is that no explanation for suuch leakage after 3.month working. Hope it will.not reoccur after repair now


New Delhi, India India
PATHETIC CUSTOMER CARE SERVICE
Aug 03, 2019 11:36 AM 16131 Views

THE CUSTOMER CARE TEAM OF HITACHI IS PATHETIC. THEY PEOPLE DON'T PICK YOUR CALLS AND WITHOUT LISTENING TO ANY THING USE SLANG LANGUAGES, ALSO, DISCONNECT THE CALLS.


I HAVE MADE SEVERAL ATTEMPTS TO CALL THEM BUT THEY ALWAYS LISTEN TO MY HELLO AND DISCONNECT AND BLOCK MY NO.


SUPER PATHETIC EXPERIENCE.


NEVER RECOMMEND HITACHI


Poor Quality and worst customer care from Hitachi
Jul 01, 2019 10:59 PM 15411 Views (via Mobile)

Hi Everyone, my experience with Hitachi AC is very recent and still continue. In July 2016 I bought this AC which is approx 6k costlier than other good brands. But unfortunately I choose Hitachi over them. First season it was ok. But From 2017 the AC start losing its gas so frequently. First time in 2017 I made the complaint and one person from Hitachi visited my home and charged visiting charge and said now the team of technicians will come. Next day few uneducated labour kind people came. They were in T shirts of Hitachi. They were chewing tobacco while working. There way of working was too bad and careless. They did all welding work inside my bedroom. I was scared but they said nothing will happened.This is our everyday job. At last the work got complete. But after few days again my AC lost its gas and I had to repeat all this process again. And again I invest 3.5k approx.Then in 2018 again my AC hadsame issue. Again I called hitachi and they again charged me lots of money. Now in 2019 again I am facing same issue. And one more issue my AC start making ice inside everytime. Since many days I wrote many emails to very senior service people of Hitachi. There Service head Mr. Rajesh Nagari forwarded my case to lower management. I request all of them to change my faulted product but they refused. They said they can only do repair on chargeable basis I. And this time they want to take AC to there workshop to know the actual reason of gas leakage so frequently but for this they want me to pay transport charges of 750 Rs. Plus they again want me to pay there service charges. Which is expecting to be 2.5k this time. Many times I requested them to understand my part. Issue is with their product why I will pay every time. But they are not listening anything. Then I got one more call from Mr Ashok Raghuvir ( AGM special task force Hitachi) he made another new story and said in my area there are open drainages and that is affecting performance of AC. He said this Report is after survey of my area. On this I told him I have another AC from Haier whichis 12 years old and fitted just few feet’s away from my 3 years Young Hitachi AC but my old AC is working perfect. Also if problem is in my area then my all neighbors should face same issue but they are not facing any such problem. After that day I wrote Mr Ashok and Rajesh many times but they are not bothered at all.No reply from them on my continuous reminders. Me and my family are bound to sleep without AC since many days and but Hiatchi is not listening on my any request. My experience with Hitachi is worst. If you are planning to buy AC of this brand then think twice. It’s better to go for Any other brand but definitely NOT HITACHI. ( Neeraj Sharma)


VERY GOOD WINDOW AC
Jun 25, 2019 09:35 PM 12908 Views

Previously used to use Samsung 1.5 ton window ac.Used it for 11 years.Sold it as current consumption is high.Purchased Hitachi 1.5 ton 5 star for Rs 33400/- from great eastern on April-24th 2019 in Kolkata. Was installed in the very next day.Good installation.


Regarding the AC it is very good.I have been using window ac for more than 12 years.This unit cooling very good.Sound is normal as it should be in a window AC.service is also very good.They come the very next day.I would say it is one of the best however Price is very high.


YOUR RATING ON

Hitachi RAW018KTH Kaze Reidan 1.5 Ton Inverter Window AC
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Recent Questions and Answers on Hitachi RAW018KTH Kaze Reidan 1.5 Ton Inverter Window AC

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Sir, I want to purchase a new ac 5 star 1.5 ton window. So please advise me which ac is best like low consumption of electricity, good service and available parts easily. Pl advise me which is best

Feb 07, 2017

By: mkri7880

Answers: 0

500

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