Hitachi is one of the best brands in air conditioner in the indian market in current times.
The Air conditioner I bought was based on the same brand power.
The packaging/boxing was like any other normal air conditioner.
What lied inside was different. The air conditioner boosted of copper tubings which are more flexible and sturdier than other ones.
Air conditioner fitting personnel were sent by the company only and they charged a nominal standard rate of Rs 1500/-
When air conditioner was started, the air conditioner was so silent I could barely feel it is on. A close view only ascertained it power up condition.
However even if my other air conditioner(Kenstar) was making a lot of sound in my other room, still I found that the cooling of my Kenstar air conditioner was much better than the Hitachi one.
When I called customer service, they sent a personnel a few days later. He was unable to judge any issue and initially said that everything is normal and kept on insisting us to sign the papers consistently even when I told that I am not satisfied with service.
After much denial, he said that he is unable to find the problem and will send his seniors.
Later we found that the PCB of the Air conditioner was faulty.
However the personnel came after about 2 weeks after regular calling customer service.Even after that he is not obliged to change PCB. But after much insistence he changed the PCB and now it is running like charm.
Overall a very good experience in service by AC but a bad experience on customer service part.
Note:- Dont let personnel take away the leftover copper tubing after installation. Its a part you have paid for.
- Thank You! We appreciate your effort.