I had purchased Haier 1.5 ton split A/c from Maharashtra Electronics, Kothrud Branch, Pune on 05-Apr-2024. I have an extremely pathetic experience of both these companies - Maharashtra Electronics and Haier.
My A/c is still pending for installation. The customer support at Haier just keep on adding a new SR without any resolution. They don't have sufficient staff to support installations or provide other services. It is been 5 days now, I am still waiting for their technician to call.
Maharashtra Electronics has surpassed Haier's behaviour. They are not even willing to call back as a basic courtesy after my 10+ follow up calls to them.
Do not purchase anything from these companies. You will be frustrated without any solution. The accountable people just hide behind customer support and AI chatbots and shed off their responsibilities. I think I have lost my 45K now, and frankly, I really don't care now even if the A/c gets installed and is of good quality. I have lost all interest and faith in both these companies.
We, as consumers, are really left weak. I doubt if any legal institution will take cognizance of these feedbacks to make any attempt to make these companies provide basic customer service.
Go for standard brands like LG, Samsung and for good dealers like Chroma. I made a mistake choose these companies. Avoid making the same mistake.
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