I have purchased Godrej 1.5 split ac in the month of March 2013 from Vasanth & Co., T.Nagar Chennai. Problem started at the time of purchase itself i.e. the sales guy told we have the stock in hand you can make the payment and take your product. But, after making the payment he told we will deliver @ your home itself.
1). The product reached after 2 days and the technicians took another 2 days to reach my home. After so many follow-ups he came between 7:00 to 7:30 pm by the time he installed it became 11 O’clock.
2). Vasanth & Co., sales guy told that free installation but the technician charged Rs. 250/- because the outdoor stand have to be purchased only with them otherwise it will charge for installation.
3). The inner unit - Godrej latest model will blow directly (straight) position it won't spread evenly i.e. side, up & down. Swing is just like that for design purposes.
6). Swing has broken two times till now and services engineers are also telling this model is totally waste even if we are planning to open the inner unit we will be very careful because the swing will break very frequently. And also, they are praising other company like Panasonic, LG, Onida etc.,
5). First time, when the Swing got broken they told it will be replaced but when they deliver they got the old spare and told its brand new but the side grip has been done some modification with applying quick paste, the another spare what he was holding also did some modification i.e. the swing holder been replaced from plastic to copper grip with quick paste, I don’t know what happen the Godrej engineers are things that we are fools and they not interested to rate their company within top 10 companies.
6). Five months happened till now they haven’t done first service; personally I called yesterday and informed the customer care to send a service person.
7). The service guy came August 5, 2013 today he did the service and last he told me that Swing got broken, I told him just half an hour before also it was working after you finished your servicing it’s not working. He told it will be replaced or we will do some modification in the swing.
Product is worst and model who have designed and approved should give nominated for best inventor ? ? ?
I would like to inform all the people those are planning to buy Split AC – don’t go for Godrej Product please by any other product and also don’t take any advice from the sales guy. People who planning to buy will face these problem without fail-- you won't receive any call from them, Product is similar to China Make– once broken gone.
Again my sincere advices please don't waste your money by purchasing Godrej product.
PS: I am not a dealer or opponent for Godrej Company. I am a normal Indian Citizen who invested my money in such a product which having a problem every month.
- Thank You! We appreciate your effort.