Daikin 1.5 Ton Inverter FTXS50FVMA Split AC

Dear Mr. Gautam,

Pathetic is the word to share about the experience of Daikin India. We literally beg for things to be done to their Gentleman call Mr. Kamran, Mr. Sood and Mr. Inderjeet.

I am fail to understand that are we asking a charity service from Daikin or Daikin is charging AMC from us.

We are not asking Free services, we are asking services after the AMC being paid.

No one understand our pain, people takes all the complains very lightly, our complains are attended not lesser than weeks time or 10 days time. For Example, this week we registered complain on 19/08/2017 as DLE 1908201711524038, but attended on 23/08/2017. Still Engineer who attended the complain, have no clue or idea about AC . came with empty hand, Now there is leakage of GAS in Unit no 1 and he is not confirming when the GAS will reach to our hotel .

Another complain ID -DEL25052017888341-Just see when was attended -it took almost 30 days to attend

My people are speaking to you( Mr. Gautam), trying to reach Kamran-no update or confirmation how and when things will be sorted out.

Similar condition was there in Jun -Hotel was completely sold out -Mr. Kamran is aware about the incident, AC unit got some problem and 26 rooms were out of order, it is in knowledge of Mr. Kamran because he attended this complain on previous night, he promised that the Engineer with required GAS will reach my hotel from Delhi by 10AM in the morning, finally they continued making us fool that team is ready, team is leaving, finally another excuse came that team realized that they have loaded Wrong Material of GAS, than spoke to Mr. Sood, he informed there is no GAS in Supply centre, how come KAMRAN or ANY one from Daikin can confirm that they have the material, Material will not reach before 72 hours, ( I have recorded conversation saved with me if need I can share with you people), if this was the case why they continue cheated us whole day?

We know how we managed that night with our guest.

It is a permanent problem with our hotel, that no one attend the complains.

Brajesh Kumar

General Manager

9720107171

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This is only a water of money item. The worst thing about this it is service and support which is really really bad and I'm not at all happy with customer service and support. The cooling of the AC is not good and the cooling is also below average and the air the AC also not good. Also so irritation too.The AC is not good in cooling it's make sound the service is also too bad.

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I have recently visited daikin showroom to buy a Air conditioner they show respect to all customers around thier surroundings and help them if they are in difficult condition then I visited they are alots of air conditioners then I will abuy a costly air comditioner with the help of their service and helped me in many assepts.

They can treat you like a god when yu enter into the showroom and also one negative is hey are some show rooms which they dont care about customers they only care about the girls in surroundings so just kidding I will give as much as support I can.Thank yu for support

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The movie was excellent. An hero looks is very seriously and songs is super . rana face expressions is killed by them.the heroine kajal is excellent roll character I tell no words super. Politics is real life in the screen of them.The mind set of the rana excellent mind blowing .the wilon character is nice power fully by themrana face expressions is killed by them.the heroine kajal is excellent roll character I tell no words super.

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Hy frindes, let me tall you one of the best phone in use that one is, xiaomi redmi 4 is the bast phone in every phones I will use this phone after 1 month I fell happy to use this phone let me tall you has features .

1.in this phone 4gb ram to play gaming smothly 64gb external memory expandable memory 128gb sporter.

2.exlent battery backup 2 days battery backup because strong battery Li-ion 4100mah.

3.No any network problem because 2g, 3g, 4g network supporter.

4.Auto focus rear camera 13mp sweet selfy front camera 5 mp is good to click selfy.

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Daikin service is really horrible and it is my sincere advise not to purchase this AC.During the beginning of April, 2015 a new Diakin 1.5 Ton Split AC was purchased by me and after installation by the engineer, AC cooling was not working and I made a call in order to send the technician.He came after two days and said that there is a gas leakage and it will be filled by tomorrow.After repeated follow up, the engineer was sent after two days and filled the gas. During June, 2016 the same problem resulted for which I made a complaint through toll free number.The technician charged Rs.4000/- for filling the gas as the cooling was not resulting. A few days before, the same problem resulted and I was enforced to make a complaint through toll free number.My request to them is a final one now which will be followed by my approach to consumer forum.I am having one more split AC from LG and no such problem resulted since past five years. After having used Diakin AC, my views are as under.

1.Dealers of Daikin supplied a defective unit for which I have to spend Rs.4000-5000/-every year for filling of gas.

2.This is not the way to deal with customers who have spent Rs.43, 000/- to 44, 000/-.

3.Diakin name is big but the money spent resulted in a wastage for me.

4.Instead of being insisted, team of Daikin has made me feel irritated .

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Daikin is the oldest company in India. I live in Kashmir and everybody knows the climatic conditions over here. As far as my state and place is concerned, this AC is more than best to us. This is very easy to use and best buy. There are certain features for the AC like it is Automatic and sound less. The service station is available at every place. This is soundless A.C which means we can fit it any where. THis is Automatic AC and less Conservative of electricity. Cooling of the AC is best and makes u feel well. It is very easy to buy. Better to buy from store because you don't have to spend a single penny for any kind of installations. This is totally remotic and auto use with auto start. It is inverter ac which means it does not comsume more electricity and makes you feel relax about that. This AC is silent but effect full. Brand name gives you reliability and can be easy fitted in 200sq ft room. This ac is really worth of each penny.

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This only a water of Money item.the worst thing about this it's it's service and support which is really really baf and I'm not at all happy with customer service and support.

They are just wasting my time and they are just taking rudely to me.

.The cooling of the ac is not good amd the cooling is also below average and the air if the AC is also not good.The sound of the AC is

Also so irritating too.

The AC is not at all reliable and the the body of the AC is Not good.im not at all satisfied with the service of the AC.

It's not at all a value for money because The AC is not good in cooling it's making sound.The service is also too bad.

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Hello!

I'm an unfortunate owner of Diakin 1.5 Inverter AC [FTKP50-CI| Serial NO. Indoor - 10802| Outdoor - 8441]. I chose this AC in hope that though it's a costly one-time purchase but it will save money on electricity in long-term. Bought on 25th April, 2015, Diakin's team installed the AC at our place. I explicitly asked them to put the corrosion-proof coating on the coil & a stabilizer.

They said, Daikin AC already has a corrosion-proof coating & inbuilt stabilizer - so we don't need to put either of them. Though! They insisted on buying AMC from them, to which I declined(thinking that my Old Samsung 2 star window AC has been running fine since 5 years except some coating charges and annual servicing; so, nothing shall go wrong with this expensive one.).

Little did I know then, of my upcoming agony; and with arrival of 2016 summers - it started. I switched ON the AC & it was dead. I called Daikin customer support. My AC was still in warranty period, so, they revived it for free. There were holes in the cooling coil due to corrosion & they soldered them all. Engineer name was Abdullah, from Noida Sector 12 service center. After a month or so, I called them again as my AC has died again. This time it was out-of-warranty. They asked for some exorbitant charges which I declined to pay as they have just fixed it recently. Eventually, I gave up because of increasing intense heat and after negotiating with the Daikin service engineer over the phone, ended up paying a lump-sum amount of Rs. 3200 for gas re-filling and more hole-closing. This time AC again worked for a couple months or so and then died again. This time, the issue was different than previous time. Indoor unit hasn't stopped working completely but there was no cooling at all. I called the same service engineer and he said that complete cooling coil must be replaced & it would cost me around Rs.10-15, 000(approx.). I told him that I'll get it replaced next year.

Came summer 2017, I called same service engineer from Daikin and he quoted Rs.8, 700 for cooling coil. He said he'll fill gas for free as he was the one who filled it twice last year & he'll place an order with Daikin warehouse for new Coil on my behalf and will call me back when he has one. Week passed-by without any response. I called again and he said there's no Coil for this AC in their repository as this model is out-dated and he'll call back as soon as he get one. Another couple of days went by without any response. I called him again. He said, he still doesn't have the coil & no news on when he'll get it. My frustration was increasing with soaring temperature and I called Daikin service center. They logged in my complaint and assured me that someone will get back to me. Couple of days passed by and no one called. I called again, and to add to the trauma - they did not have any records of me, nor my complaint. I again got my complaint logged and provided all the details. After couple of days I called again and voila! - they still did not have any logged complaint and had no records of me. Upon showing some frustration - customer support executive told me that there must be some technical problem due to which your profile is being deleted or something! Anyways, I again got my complain logged. This time I got a call from Noida sector 10 service center. They quoted Rs.10, 500 for cooling coil & Rs.3, 500 for the gas recharge+ 14% VAT extra. According to them, these were company charges. I declined as previous engineer had quoted me less. When I told him the same, he asked for the previous(Abdullah's) contact number and cursed him on phone for quoting less. He said, that Adbullah is lying and he doesn't know anything. I mailed Daikin customer support and told them about misleading quotes. No reply for a few days and then I again called them back and then they transferred my complaint to another service center. Now, Mr. Hansar Khan from Sector 51 service center gave me quote of Rs.8, 700 for cooling coil & Rs.3, 500 for gas re-filling+ taxes. Finally, after 1.5 months of chaos - on 6th May, 2017, an engineer from sector 51 service center came and replaced the cooling coil. I was happy that AC was working finally & hoped for no more breakage.

But it stopped working after a fortnight and again some other engineer came from same service center on 27th May, 2017. Again the problem was same - Indoor unit was working but no cooling. He checked the unit and did some cleaning and it started working. But this was also for a short duration. It stopped cooling again and another engineer came from same service center on 9th June, 2017 and he said it was due to low voltage. I should get a stabilizer and only then it'll work. After a week or so, I got a stabilizer connected(same exact model prescribed by him). It again worked for some time and soon it died again. On 12th August, I again called same service center and Mr. Hansar Khan asked for visiting charges and I declined. He said that the coil had no warranty and he's not liable for any damages what-so-ever after he had changed the coil. I again called Daikin customer support and they gave me a landline contact no. of sector 1 service station. Nobody picked the call on that number. I kept trying for 3 days. At last, on Monday evening, I again called Daikin customer support and asked them that I did not want to pay and I want my AC repaired as I have already paid enough for it to get working. Executive escalated the issue at their end. Days went by and no response. I again called Daikin customer support and they again escalated it at their end but again no response. I also mailed them about it and received the same response, that my case had been escalated but again no further response for 2 days. Again called them back on 17th August and they provided contact number of their head service department I called them and they told me that they will arrange someone to get it fixed. At evening 2 engineers from sector 4 service center came and asked for visiting charges. Upon narrating them about the situation, they said you should call Daikin again. I called them back and they said that - "No engineer is willing to come to your place as you are not willing to pay the visiting charges. I'll have to find someone who is willing to come. It's difficult". Finally, engineers from sector 51 service center came and did a thorough checking. This time also they couldn't find fault and said - PCB card is defective and it'll cost additional Rs.6, 250 to get it fixed & left for the day.

Today, after spending approx. Rs.20, 000 on repairs within 2 years of purchase I'm still sitting with a broken Daikin AC while their support staff complaining to me that "They can't help me if I'm not willing to pay". I'm stuck with this crap and there's no-one to whom I can complain to. Every time I call or mail customer support they have standard reply - issue has been escalated. Service centers won't even listen without feeding them money(visiting charges). Their machines do not work even though they are charging a premium for them.

So! now, I have no option left other than posting my story online so that atleast other consumers are not cheated and looted by Daikin & should take a decisive call before thinking of buying a Daikin product.

Note:- I also have a Voltas Spilt AC(half the price of this AC) which is working fine since last 3 years(only had to get gas re-filling done, once - this year).

Edit: 22nd August, 2017 -

Only thing good about their AC is that it very quite & saves electricity. But that's the end of goodness. The parts are of very low quality & breaks easily(Or it's just that I bought a faulty unit).

I would have been a happier if their service staff had fixed it it in 1st go. I would have paid for faulty part. But their numerous visits and not fixing anything and keep charging for one thing or another and their pathetic customer care has really made me sick of these people. And to add cherry on the cake, after numerous complaints I received a mail from Mr. Jitendra Tiwari(Daikin - Deputy Manager - Service) who is still trying to sell me their AMC package after I pay for the repairs.

PATHETIC CUSTOMER SUPPORT. KEEP AWAY FROM DAIKIN.

RATHER BUY LG IF YOU WANT BETTER CUSTOMER SUPPORT.

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I think daikin is a best AC. Working very good since last 1 and half year. Start cooling within 2 min after switched on. Looks high quality. Very fast cooling. No water leakage at all with this AC its big problem with other brands. It has a automatic mode just leave it in that mode and forget about the air conditioner very silent. Most important electricity cossuption is less as compare to other split AC. Maintainace cost is quite low compair to others. Remote of this AC is very handy and buttons on remote is very soft. I recommends this products.

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I am sharing my experience with you about this daikin product. this product has a good cooling power but its not giving a good performance. this AC is not giving a quick and efficient cooling and it also makes sound so this AC is not reliable. its not a value for money product but Daikin gives a good customer support to their customers. I am not satisfy with this product so I am not appealing to anyone to go for this product.

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The ac is very good and the cooling effect is awsome it chilled my room within 10 minutes of starting the ac. The powerful mode function is very effective and cools very fast and the noise is very less as compared to other ac and the design is very simple and royal. The only disadvantage is there is no display on the indoor body of AC you have to function only by the remote.

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It has been a little over 6 months of having this AC and it has given me major problems. The AC stopped working in the middle of the night and refused to start again. I had to call the service men and they fixed the AC. The next night the AC started spitting out hot air even though it said it was on 18 degrees. I had to call the customer service again. It worked the next night. It is now the sixth night and once again it is throwing hot air. The service men came again and promised it was fixed for good. After a week the AC gives hot air again. Totally waste of money.

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Not good enough for value of money. After sales service is also not good enough. Can ve beeter if cooling gets better. As I said customer service needs to improve.and valur for money is also not good enough.Not good enough for value of money. After sales service is also not good enough. Can ve beeter if cooling gets better. As I said customer service needs to improve.and valur for money is also not good enough.Not good enough for value of money. After sales service is also not good enough. Can ve beeter if cooling gets better. As I said customer service needs to improve.and valur for money is also not good enough.

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Very bad product.It is not worth it.I switched my AC on fro full night but then also the room was not cooled and when I complainted in the service company they told me tha they will come between 24 hours but they didn't come for 3 days and I complainted again and they said me that "sir you difn't filled a complaint".I was so irritaed and then I sold my AC.

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I have a great day and the family are going through the process, a new member of the best, but it does have some fun. I'm not a valid poll answer to this page and click the Help with this, but the best of luck with the best way for ad before the scheduled for this. It is not responsible or a combination with you, but I am a u can get

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I didn't buy this from Amazon, but fro ma local vendor and it has been a week only but already I have started loving this machine. I also have hitachi which now is 3 yr old and I can guarantee that till now Daikin has proven to be far superior than that.Quite operation, very low noise even the outdoor unit doesn't produces much noise.Powerchill really works, may be its rainy season but for now. I have to switch it to normal mode in 10 mintues and just to let you know my room is fairly big ( 11* 15) to cool.vertical and horizontal flips, sensor based flip movement.Till now I'm fully satisfied with my purchase and also to let you know I got it installed in 2 hrs of delivery.I wont say more as it's still early and guys if you like my reviews than pls like it and make my post helpful for you to enhance my reviews with you helpful votes.

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In my house I have this AC. I bought this AC just a 4 month ago. This is great AC for home. This AC working very well. A very smooth durability. No any noise silent and really effective AC which I and my family members are very happy and pleased to have acquired. This AC is a very and absolutely delighted with its performance. Importance points is a its power a cooling is very effective. Its a cool a one room or big hall quickly. Reliability is great. I thing its a decent purchase. Also this is a grate model and with the lowest price in Indian store or market. I am happy with that product.

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I think it is a best air conditioner in 1.5 ton category as it cools the whole room in just 5 minutes and give the feel of snowy areas the design of this air conditioner is the best design I've ever had and it does not IIT much electricity than other air conditioners I think it is a best air conditioner of Daikin you should take it fast before the season of air conditioner goes away I suggest you to close your eyes and buy it doing you worry it is also budget flagshiper

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This Ac Is Very cool Because It prove that collness which other ac were not provide ua that coolness and it is so cheap as compariaon to others ac . It is only Of 51000 rupees and It provides us Hotness too in winter. as we know that in winter we almoat uae heaters but nowa days the heater provides us heatness that is vert much in quantity . I am knly saying that this is only provided by the heater that ia very good and better than othe common heaters. I recommeded you to buy this ac if you need a one . thankuu hope you like it

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