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Home > Electronics > Air Conditioners > Croma Air Conditioners > Croma Split AC 1.5 Ton
Croma Split AC 1.5 Ton
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I had purchased Croma Split AC 1.5 Ton 1.1 year ago. I had purchased the product after seeing so much review in e-commerce platform. The product is very good at first sight and the overall experience of the product is above average. But after some months of usage during summer the product doesn't perform well. Initially a tickling sound had started after showing it to the mechanic, it was resolved but after going well for months the sound started again. Showing it to service centre but didn't get enough solution from them. The product is now an idol product at my home. Really very much dissappointment after purchase the product.
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Worst ac and moreover worst after sales service. There is nobody in the whole syestem who will listen to you and solve your problem. Biggest mistake of mine going for croma ac
It’s a worst AC that I ever purchased.
Never prefer to buy AC from Croma that to of Croma brand worst service.Croma AC stop cooling on just 47 tempreture after one year six month and started making noise.
When I call Costmer service they also didn’t give the proper service.
I suggest everyone Nerve buy AC of Croma brand . Don’t go for price see it’s quality which is worst. Better you buy coll
YOUR RATING ON
I bought 2ACs of 1 ton capacity and within 1 and a half years both ACs stopped functioning with no cooling at all! My repeated requests for repair was not fulfilled. After 14 days of raising request and repeated visits to Mangalore Croma, service people came and repaired (?) but there was no cooling. But the app of Croma was showing complaints resolved without even asking me. They don’t entertain complaints nor we can get to someone who can address the issue. It appears that Croma ACs are manufactured with substandard materials. They are not reparable by others. This TATA product is a shame to their name. They should either repair or replace the product. They are not doing both. They take their own sweet time to come and they don’t even confirm with the client before closing the complaint. Never buy Croma AC. Never buy from Croma outlets either. They will market the substandard product without providing timely Service. Shame!
I bought this A/C very recently, just 6 months back, had no issues with cooling, but some how all of a sudden the A/C stopped working. When we contacted the Croma service, three times no one reached for service, and no one recall form croma service centre that your issue have been resolved or not .till date no resolution made or no one contacted yet. its a very pathetic product I will not purchase in future I will not suggest to any one .for purchase croma product .my rigesterd no is 9837938179 @croma team call me .
It is too noisy that one cant take rest in his room. Its been 2 months only since i purchased it. Raised complaints 3 times in customer care for visit. But it was futile to raise complaint. No-one has visited yet after being assured every time by customer care.
I bought a Croma 1.5 Ac from Croma authorized store Siripuram Vizag on Saturday the 3rd June with a promise that it would be installed in Monday so we were at home waiting for the Ac as the installation time was between 11 am to 8.pm but after following them from 8.00 am we got a response in the evening that it would not be done but we insisted and the installation was completed at 11 pm and to our dismay it was a defective piece we raised a complaint and a new piece was installed on Thursday. It worked for some time. As I was out of station on Friday I switched on the darned thing on Saturday night at 10.30. It is almost 2.30 am n the Ac is not cooling the room. I intend to raise q customer complaint. it's a tata product so I bought it but alas it us far from satisfactory. Please let me know how I should approach a grievance cell. The company should be penalized for the trauma and agony I faced for a week n am still facing. I give 0 rating to Croma. Please don't buy any products from Croma. Their response to customers is bad. I demand a penalty immediately or will raise a dispute in the consumer court .
Bought a 1Ton AC in April23 from Croma Indirnagar Bangalore. Within one month there was no
Cooling. It took 7days for a guy to visit and the set it up. The same day evening it stopped cooling agin. These guys are a disgrace to Tata Brand. Pl refrain from buying Chroma ACs. They are worthless 3grade ACs.
Delivered me damaged product assured me to replace it through mail till no action.Sleep over for freezing issue isn't solution? Is a matter of company's reputation.Services are too worst no choose company in future.Its upto company's where to improve and correct.
Within 2 months developed a snag in the ac with outer unit making noise. The service staff is pathetic. They expect you to visit the store at least 3 times before they even register your complaint. Overall very very bad experience. Totally not expected out of the TATA cradle
When I want to buy an AC I confused which ome is buy but I see a croma in this AC there are meny functions and good quality product than other famous brands
I bought a Croma 1.5 ton split AC recently and it works well. It provides good cooling in few mins and Croma also provides good service and discounts. It cools an average sized bedroom in few minutes and comes with latest features such as sleep mode, timer, etc. Croma stores provide discounts to promote its products but that doesn't mean that these products are not good. They are very good products and you can avail discounts higher than other reputed brands and can find a good deal on it.
Suggestion to other customer very poor service. Don't purchase anything from Croma store. Very pathetic experience with croma
Never prefer to buy AC from Croma that to of Croma brand worst service.Brand new Croma AC stop working in just 3 months and started making noise.
Very slow & disrespectful service by company .
No responsibility of customer service & care .
Company making fool to customer .
I call many times in a day .
But the response is very bad .
Please don't purchase croma AC .
It a bad ... It's destroyed only his 2nd summer session ..very frustrated and disappointed
Purchased two acs(1.5 ton and 1 ton) from Croma Seawoods, Navi Mumbai. The delivery and installation were carried out on the appointed day. So far, performance of both the Acs have been very good. Contrary to some client reviews, we did not find any fishy smell. Unlike Croma Belapur where the sales people were indiffernt, not even looking up while we were inspecting the Acs, the staff at Croma Seawoods Grand Central mall were very good and receptive.
A Chaudhuri, Ulwe. Navi Mumbai
I bought one AC last year. they were performing well so I bought second AC also . But After one year the performance of both the AC is so bad. Also Customer care is irresponsive. Technicians are coming and saying that the room size is bigger. but the ac not blowing cool air. I never suggest croma for AC.
I have made myself a fool by buying a croma split 1.5 T AC CRC0777. The customer care is the worst. They will never call back despite all kind of web, mail and tel Complaint. I am trying to replace a remote for this AC for the last three days. Despite complaint no call. It is not available in the market also. I am stuck up.
Never ever buy this product. Bought 29L air cooloer for Ugadi/PAdwa. We started the product to experience a dirty fishy smell . We were not sure it would go in some time so exhausted some 20 L water . The whole was stinking to the end.
Read online to find reason and it clearly said that if old/motors are reused such smell is seen.
I have use Bluestar cooler in my parents home before. There is never any smell from the first minute.
The servicing was another nightmare. The engineer came after 3 days. He says keep it running and it will go. Being an instrumentation engineer I refused to buy his story and asked him to open it up. He said new mesh grass is the problem. When we opened it, he accepted the motor is smelly …(as expected) .
Then again he said he has closed a similar complaint today(so they have smelly coolers sold all over) where smell went after few hours.
The head of sales said the new machine could have same problem.
I told them to change the brand in that case. They are still going to replace me with croma cooler again .
Worst experience.please please don't buy croma air coolers!
Purchased two split 1.5 ton AC. Installation fixed for 10:00 AM, no one turned up. After repeated calls mechanic came after 12:00 noon. Installed on 24/03/19 by 08:00 pm. The mechanic said both are working perfectly, but did not realize due to pleasant weather that one AC did not work and had no cooling.
Fixed a visit by calling Mr. Amol for 6;00 pm on other day but no one turned up. On repeated calls, someone came around 7:30 pm but was not able to rectify the AC.
Other visit fixed for 10:00 am on 31/03/19 but no one came. Again called Mr. Amol who said he will look into the matter. some mechanic called & said He will visit after 2:30 pm. After lot of pressurization of returning te AC, mechanic visited after 12noon only. in my view one should never purchase a product if aftersales servise is poor.
Showing: 1 - 20 Reviews on Croma Split AC 1.5 Ton
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