Carrier Estrella Neo 1 Ton 3 Star Window AC

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I have purchased a Carrier 1.5 T last year from Ambattur chennai. Free service was due to me. The agency who has done service contract contacted me for fixing date in the month on March 2022. I offered saturday or Sunday. They didnt turn up. Again on Monday they approached me and again requested time. Again Ihave given time on saturday or sunday. They didnt turn up. They rang me and service engineer requested OTP and promised me he will turn up the same sunday. Thinking that he ll be in soup i gave the OTP. No one turned up. Again registered a free service with company. This time the company people approached me by phone and demanding substantial money for free service. The agency for service who are simply frauds didnt do free service but demanding money for free service. The chennai agency spoiling the brand name carrier. My name is DR S Suresh Deputy Director Scientist E DEFENCE R and D ORGANISATION AVADI Chennai. I was incharge of 17 stadiums for chemical warfare emergencies during commonwealth games 2010. Lot of publications has been credited to my name which you can google search. Even for a reputed person like me the Carrier Midea agency is cheating think about common public. My opinion is to think twice before selecting carrier products in chennai region

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I bought 3 window A/Cs. All the 3 had gas leak just after a year. Guess they do it by design, as the warranty period ends and you have to pay over Rs. 2500 to fix it. Their service providers, Southern Comfort wont give the last of the free service, so that they cant be blamed for not detecting the defect. If you escalate the issue to Carrier, they will bombard you with meaningless emails, until you give up.

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Hello friends

I have purchased this Ac from my nearest store

It workes very good it has proper cooling and there is no sound which irritates you , its cost is also affordable but once it has some problem I sent it to service center they returned it very late due less service centers

In short they should have to increase its servise centers

Thank you

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Carrier company is best in making Ac bcz I have 5 star carrier Ac in my room n cooling is so good in hard summer even. So on that basis I can say window Ac 1 ton also will be the good one bcz their electricity consumption is also low and giving its best performance. It comes with 100% copper material inside for the best cooling results.

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I would like to share my personal experience about Carrier-Estrella 1T air conditioner. This company is very famous in the world and many people like this company air conditioner because its service and support is good.

I bought this air conditioner in last year but at this time its cooling is very poor and also make a sound. This air conditioner electricity consumption is very high.

This air conditioner quality is very nice but durability is very poor approx one year. Its taking space is more and fitting is very difficult.

I payed good amount for this air conditioner but I do not got good result and also payed more electric bill charge.

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I had bought this ac 3 years ago and from that time only 1 servising is done and it is running as good as it used to in the first day.No gas problem, no short circuit problem.I genuinly recommend this ac because this is the best window ac it used till now, particullarly for personal use.

Also the services from this company is not bad.

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I have bought this AC 3 months back in summer with lots of hope.Firstly I believed in the brand and its worth.Exactly after one week there is water leakage from the ac.I have called the service centre and filed the complaint.They didnt send the mechanic for 3 days and I keep on calling them daily.Finally the mechanic came and he is not at all interested in clearing our doubts and I have asked him whats the reason behind this leakage and he didnt answer for that too.They willnt pay attention towards our problem.Only thing they need from us is just Money.Coming to AC it is also not that good looking and in summer this didnt give effective cooling.It will take minimum 25 mins to make the room temp 26°c.The power consumption is also damn high.So please friends dnt purchase this waste product because we have to feel this is an AC but it is really a crap.

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I have bought Carrier-Estrella(1.0T) window AC approx 20 days back. From the start its cooling wasnt effective, so I logged a ticket with their service desk on 24th May with reference number 131101615. Enggineer visited after three days, and informed me to keep the settings on cool/full fan speed. I asked him I have already tried that and requested to him to wait for 30 mins and check cooling. His straight away answer, he doesnt have time to spare and check after 30 mins and he was gone next minute. Same day I called customer care and informed about the behaviour of the engg and requested to speak with their Team manager. I was informed he/she is busy and they will call back in 30 mins. Today is 5th June and havent received the call. I went for Carrier as I heard its one best in the race but I must say I feel like cheated and would go to consumer court if I dont get this fixed in another 15 days. Whats the use of AC after Summer is over!

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When I thought of buying Air Conditioner for my Office, I was bit confused about which one buy because there were lot of brands available in the market like Panasonic, Hitachi, Carrier, etc.

I asked my friend who was an electrical engineer and was working in Service department of Carrier and he highly recommeded me to buy Carrier A.C. I'm using Carrier A.C in my Office from the last 11 Years.

Till date I didn't face any problem.  When summers Come I service it once and it goes running without any hassles the whole year round. It is energy saving, I am also having air conditioner of  Electrolux also in I my house but it is not as Carrier A.C.

The other thing about Carrier Air Conditioner is that it is very hardy and strong in comparison to other Air Conditioners available in the Market. Couple of years I also faced problems of Low Voltage in my area but in that conditions also my Carrier Window AC provided excellent service and also saved Electricity to great extent.

So if you're thinking of buying an A.C. of any sizes for your Home, Office, Cars or wherever, Carrier is the best option available in the Indian Market. It also provides excellent post purchase services, all you've to do is to give a call to them. Nowadays since the technology has changed to a great extent new varieties of A.Cs are coming into Market even then my friend was telling Carrier remains supreme in its quality.

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I have Carrier A.C in my room from the last 4 Years.And I didn't face any problem till now.When summers Come, simple service that's It.I have seen the reviews complaining about their product, But I am completely satisfied customer.Because of many reasons-

Energy saving, I am having air condition of other company also I my house but it takes lot of electricity but carrier not.So they designed to help you to save energy and money but keeps yo.Cooling system is nice, The ac cools my 11 by 15 feet room in just 15 minutes by keepin the temperature setting at 26 degrees which is a perfect one and seems to be an ideal state and have no difficulty in going out of the room.

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Good brand name but worst quality.

Even support is very bad.

I had to refill the gas and they provided one month warranty, just after one month the gas leaked again and again I had to pay full money to them for refilling the gas.

That time they provided 3 months warranty and within a month again it stopped working.

I called to service center and asked them to check, they sent the guy after 4 days in that hell lot of summer. Not satisfied with the service.

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Carrier AC is the perfect saviour during summer season!

I bought Carrier(window AC), 3 years back. The cooling is really good. We were given 3 times free servicing but we didn’t used it. Mistake was on our part as we didn’t followed up. I clean and maintain the AC on my own. Luckily we have not got any major problem till yet.

Only once we needed to call an AC technician to repair some machine problems. Currently, I am facing some problems with the remote of the AC, rest is fine.

I was recommended by my relatives about this brand and then we went ahead and purchased it. Thank fully it turned out to be a right decision.

I would recommend this brand to all other people who will be looking to buy AC.

To be honest, I am not aware of the servicing of the AC as we have not taken any servicing but as long as the AC is working fine, no complaints from our side.

Positives about the AC - Product is good, cooling is awesome

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It cools like 1.5t. very efficient in cooling but do cost on electricity.

Noisy, very noisy, it disturbers my sleep too. The fan is very powerful & hence cost more electricity & noise. I also feel that in long run compressor takes less electricity than fan & thats true about this model.

Remote don't have "auto" & "H" mode. this s*s.

The cooking is not like all other AC. IT cooks very different, a kind of cold that makes every thing cool but I don't feel cool and fresh & I have to run it more. I am not happy because of that but that can be liked by many as it dont cause a temperature difference when you go out from ac to room temperature so much; there is a difference but that take a price on electricity.

Also the product use to comes with a defect that the water drops not from back but middle; that I got to know from the mechanic how visited for servicing & I had the same problem.

Its a better product but with some major flows. pros & cons. I am not so happy but to be honest this is my first AC and I dont know what to expect. I took Carrier to not experiencing what I am experiencing now. A quality product & good brand takes care of even small things.

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I bought carrier estrella 1.1 ton window ac in 2010.Its been 4 years but it has never given me any trouble.

Cooling wise its like any 1.5 ton ac of other brand.At the time of buying, people warned me of carriers service but as carrier have outsourced its service now its become so easy.Servicing of my ac from carrier authorized center cost me 350/- where from outside it cost me more than 500/-.and I always gets same day service. it was little pricey though but it completely justified the extra bucks I paid for it.

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I agree with some of the reviews condemning the Carrier Brand AC's. Not only does it cost more than others in the field, the company charges extra for each inch of wire and pipe fitted during the installation unlike Samsung  etc which provides connection to the main point installed by the user at a good cost. Thus the cost escalates at every step. The company also does not provide any invoice or warranty for the machine sold. There is hence no proof with the buyer about the serial No of AC bought or the date of purchase. With poor customer care response, afraid that the 2 Ton AC Cooledge Plus may pose problems in near future with no warranty.

Brigadier Marwa

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Bought this AC 02 years back and it has been running perfectly fine. This season, called up Carrier Cust Care for servicing and it took me 10 days just to get through and finally person came for servicing.

He checked the AC before servicing and once he found it to be working, he proceeded with the servicing. As soon as he left home post servicing, AC stopped working.

I again called up their Cust Care and that same person came, checked and told me that Sir, Motor of this AC has g tone faulty and it is not working on Fan Speed-1 and Fan Speed-2 but working fine on Fan Speed-3. Motor needs to be replaced. When I countered him that it was running before you serviced it then he had no answer.

Then he talked to his back end and tried something in the AC to make that working but it did not work. Then he patched me to his agency's owner and he was a big #$$#@, I had ever talked to.  He was not even ready to listen to me. It was nothing but a MONOLOGUE.

As of now, they have screwed me up and I am suffering because of useless and unskilled service engineers from Carrier and as a result, my AC has gone Faulty.

Even though, I found these ACs fine from performance point of view but Carrier's Customer Service Network has justr screwed up my whole happiness.

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I bought this carrier estrella 1 ton with remote from Chennai which is best to my experience in Cooling the room. I liked the automatic fan FA which maintains the room temperature by switching between fan and compressor to a deserved temperature that is set. And The energy saver mode is best . When this mode is on- It shuts down completely  and starts on the AC for a set Temperature( Intelligence) as the room attains the given temperature eg: 20C.. I still dont need for service or support so cant write on them.The main purpose is fulfilled cooling room. The sound is like a split ac type.(.No Big deal). I bought this Company after a research. So have better research when buying.( You can find carrier ACs in bank  n all).

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Last year we purchased Carrier Estrella 1.0 ton AC. Though we heard lot about Carrier, but the experience is just the opposite. It has worst after sales support I have ever seen. Looks like company is not bothered about the service, as it is selling only by its previous image.

Initially, there used to be some burning smell whenver the AC is switched ON. On calling he customer support, the Engineer said that its a common problem with this product and he just washed the AC thoroughly(similar to what they do for service).

Carrier gives 1 year warranty on AC and 5 year warranty on Compressor. after 13 months of purchase, the Refrigrant Gas was leaked from the compressor and company had simply refused to consider as this is not in warranty now. As per company rules, if we get this gas filled from some other vendor, we will loose the warranty on Compressor as well. so istead of getting the gas filled in Rs 2000/- we end up spending Rs 3500/-. My 10 year old Samsung and National are running much better than Carrier and has better cooling effects.

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Well, it looks good, cools the room down quickly, little noisy (but may be this is coz its fan is like a jet engine). The only problem I faced that when it goes off, it turns on back when it gets really hot. So I had to hung its temp sensor outside the grill and now works like a fine.( I prefer 28 degree centigrade with ceiling fan on). Ummm, but I think splits are good, less noisy and uniform cooling.

But really I dont regret much. But would buy split next time. Didnt need any service or support coz didnt need them yet.

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I had bought 1.0 ton estrella on 14th may 2011. I had logged 4 complaint within one month. either servce engineer do not come or came only after 4 to 5 days. yesterday a part also dislocated automatically. some time power supply disconnected automatically. no action has taken as yet. when I call on customer care center, no satisfactory was given by them. cooling is also very poor.

I think they make the product as a show piece. please do not buy carrier products.

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