Aug 23, 2017 01:17 PM
24217 Views
Booking ID: #JPS6TAC01
Background:
I booked a car - Maruti Baleno, for 4 hours from 6 pm to 10 pm on 20th August 2017 from Forum Mall. Since I was late, I picked the car at 6.30 pm. While starting the trip, The executive(Manjunath) told me that it is a one-week old car and it has only 2 damages and he asked me to take photos of those and I took it and he gave me the key and I started the trip. I drove from Forum Mall to Magrath road - Koramangala 5th block - HSR layout - Forum mall(returned). I drove around 25 km inside the city. I delivered the car at 9.30 pm and the executive(Manjunath) checked the car. There was steering issue while driving and I mentioned in the app and I told Manjunath that there was steering issue. So, he saw the car completely and he said that is fine. He took the car away from the place I stopped. Later, I tried booking Audi Q3 for 8 hours and the app was showing that there is a pending payment. I tried calling customer support and they said due to suspension damage there is a fine of INR 10, 000. Customer support team has canceled my booking and they have deducted INR 3000 for Audi car booking. Now, the amount appears stating that I have to pay 7000 out of INR 10, 000 fine and they are asking me to pay the remaining amount.
CONCERN #1
There was no hit or damage on the car while I had the car with me. If ZoomCar has noise detectors or motion detectors they may check the same from their end. There is no reason for this apparent damage, claimed by the ZoomCar staff.
CONCERN #2
While delivering the car, the executive took the car after checking it and verifying the delivery and the payment has been completed and he drove away somewhere from the place I ended my trip.
CONCERN #3
Customer support executive said that someone else booked the car and they told that something is wrong with the car. Will ZoomCar provide the car without checking if there was a damage in the first place?
CONCERN #4
If the new customer found some issue with the car and the ZoomCar staff, already been proven inefficient by giving this car to the next customer, is putting the blame on me for causing the issue - Isn’t it possible that the customer before me caused the issue? Or the customer before that caused the issue? Or the one before that?
Apart from the staff’s inability to pinpoint this issue, there is no legal claim or proof of which customer caused the issue and I am claiming that ZoomCar is framing me for this issue.
CONCERN #5
I was told I am being charged INR 10, 000. While I know I have ZERO liability toward ZoomCar, I would still like to know on what basis are you quoting the amount INR 10, 000?
CONCERN #6
ZoomCar had deducted INR 3000 from my next booking. This is unfair. The fact that I went back to make my next booking from ZoomCar is that I have nothing to hide and I would’ve continued to be a customer until the exchange of conversation with your team regarding the above concern and no action being taken from them to understand the situation.
