Oct 13, 2023 08:31 AM
1224 Views
I had the unfortunate experience of dealing with Y-Axis Immigration Consultant between April 27th and September 19th, 2023, and it was nothing short of a nightmare. The entire ordeal was marked by unprofessionalism, broken promises, misinformation, a complete lack of accountability, and an alarming practice of conveniently ending conversations at their convenience.
Initially, I was bombarded with 17 relentless calls from their sales agent, Swetha Priya Mareddi, pushing me to apply for PR in Canada. Despite my clear disinterest due to long wait periods and my desire to pursue a postgraduate program in Canada starting in September 2023, they insisted I engage with them. Swetha roped in Benhur Samson, supposedly a seasoned consultant with 13 years of experience, to counsel me.
I was well aware of the tight timelines for the September 2023 intake and expressed my concerns to Benhur. He assured me they could meet these deadlines if I engaged them immediately, promising relentless efforts from their team, even if it meant working around the clock. Convinced, I made the payment on May 22nd, placing my trust in their commitment to making the September 2023 intake a reality.
However, the Y-Axis team demonstrated utter incompetence and lack of dedication. Despite being aware of the urgency, they transferred my case to a team in Dubai, further delaying the process. Their lackadaisical research in recommending colleges and programs still accepting applications for September 2023 was evident. They pushed for a January 2024 intake without even giving adequate effort to explore available options for September 2023.
The real problems began when my application was finally submitted, and I received an acceptance letter from a college. Y-Axis delayed the process unnecessarily, causing further frustration. When I decided to withdraw from their services, they bombarded me with numerous agents attempting to convince me otherwise, showcasing a persistent lack of respect for my decision.
To exacerbate the situation, any agent from Y-Axis could conveniently drop the conversation at their liking, showing a lack of professionalism and commitment to addressing concerns. They mishandled the refund, showing a clear lack of transparency and integrity in their dealings.
In conclusion, my experience with Y-Axis Immigration Consultant was beyond terrible. Their unprofessionalism, false promises, and mishandling of my case left me feeling cheated and thoroughly disappointed. I strongly advise anyone considering their services to think twice and explore more reliable and reputable alternatives.
Ultimately, a partial refund of AU$1000 of total AU$1900 was issued. Nevertheless, I strongly believe it's vital to recount my experience to help you in making an informed decision. Firstly, engaging an immigration agent, especially Y-Axis, is unnecessary for Canada. And if you do choose to proceed, I sincerely hope you do not encounter individuals like those I've listed in the end of this review. In essence, once you've made the payment, you're trapped in the arrangement, and they display a lack of concern for your predicament.
1. Benhur Samson(root of whole fiasco)(Australia)
2. Swetha Priya Mareddi(Australia/India)
3. Sachin Basnayake(Dubai, he can conveniently be in meetings or out of office when doesn't want to reply)
4. Sridevi B(Dubai)
5. Mohan Reddy(Australia)
6. Vishwa Shanthi Choppala(Hyderabad)
7. Neelima Francis(Hyderabad)
