Sep 23, 2014 10:32 AM
5036 Views
I bought a White Xolo A500S mobile phone through Amazon.in on 10 Apr 14, at a cost of Rs 5710.00. In mid July 14, I observed very high vibrations of the phone when not in use. The same was handed over to the nearest Authorised Service Centre listed on Xolo website, F1 Info Solutions & Services P Ltd, Mumbai, on 31 Jul 14 and was promised delivery in 2 weeks, at an estimate of Rs 650, citing some moisture ingress, being monsoon season.
After 2 weeks, when queried, I was told that the phone had been sent to the workshop at Noida on 04 Aug 14 and it would be received in 2 weeks. The next time when queried, it was intimated that a new phone had been received in lieu and the cost was Rs 6500! I had not been contacted or any concurrence taken for such a replacement, nor was I informed at any stage that repairs were not feasible. Again, I was promised that my phone would be recalled from Noida and could be collected by early Sep 14. However, despite three more visits to the Service Centre, I am informed that the same phone cannot be returned as it is not available now! I fail to understand the same. Some Mr Bhukta is quoted as the zonal in-charge, but the number intimated is never answered, and sms to the number have also not been responded to. Even after 50 days, neither has my phone been repaired nor returned, with no trace as on date nor any accountability or proper response from the Authorised "Service(?!) Centre".
In this context, I have emailed the top level and the customer service of Lava International.in for the following:-(a) Inform me reasons for such gross neglect and substandard service.
(b) Provide me my phone handset(battery and bac case with me, as also endorsed on WO) in the same condition as in which it was received for repairs(scratchless, only 3 months old and sparingly used) before 30 Sep 14.
(c) In case of inability due to neglect to return me the same handset, a fresh handset of the same model be provided as replacement, at no extra cost to me, the anomaly being accountable to Xolo.
- In case I do not receive a proper and satisfactory response and the handset in one week from today(23 Sep 14), I have informed Xolo/ Lava that I shall approach the Consumer Forum at any location convenient to me, for redressal, to claim not only a fresh replacement, but also compensations towards all legal and other administrative expenses, inconvenience and mental harassment due to sub-standard service and neglect of customer service after sales.
Now, do you really want me to list down any features of this "cheap and packed smart Phone"? Can you be 100% sure it will have no defects ever? And if it does, would you want to have bought ANY Xolo phone(never mind World Cup Football sponsorships, different plane et al!) and gone through similar trauma for nothing! And to think this was a birthday gift I bought for my wife, based on popular feedback/ reviews!
If you ask me, the reco is simple. STAY AWAY from Anything that starts with Xolo or Lava! What more can I say, than jaanam samjha karo:)
