Mar 12, 2011 09:06 PM
7046 Views
This is Deepak Gupta, a Vodafone customer(9920101916), MUMBAI, since last many years, have applied for a mobile number port out from Vodafone on 11th Feb. I am mentioning the responses and reaction of vodafone below:
11th Feb: Requested Port out from Vodafone to Aircel with the UPN: VM162821
11th Feb: Received a message from Vodafone saying your request has been rejected due to contractual obligation
12th Feb: Visited to Vodafone Store to know the reason and how to clear that obligation
12th Feb: Vodafone customer care executive told me to convert my post paid plan to CUG to Individual plan and assured me that it will be done in 3 working days. I had submitted all the necessary documents to convert my CUG plan to an Individual plan.
13th Feb: Vodafone bared my outgoing calls to vodafone customer care so could not able to contact them.
13th to 21st Feb: After so many try and follow up, finally I managed to speak to one of the customer care exe and got to know that my request of plan change had not been even placed on the system. I have been told that CCE is placing a request now and misguided me saying it needs a billing cycle to convert any of the post paid plan. He then assured me that it will be done in 3 days after facing my temperament.
24th Feb: My vodafone CUG post paid plan converted to an Individual plan.
24th Feb: I communicated to Aircel to send request again to Vodafone for port in.
25th Feb: Vodafone again rejected with the same contractual obligation reason.
26th Feb: I banged on Vodafone CCE and asked the reason for rejecting port out request 2nd time without any genuine reason. CCE told me that some services are activated on my no like itemized bills and voice calls services even though I had never received any itemized copy of my vodafone bills and never used or activated voice mail facility on my no.
26th Feb: I had deactivated all the services from my no. and called up Vodafone CCE whether any more obligations are stopping them to port out my no. The CCE has come up with a new obligation saying there is a subscriber agreement(I really dont understand what is it?) will be the reason for rejection. I asked them to send that agreement copy so I could understand that how it is stopping vodafone to port out my no. Then the man said "its okey sir, now there is no need to visit agian to vodafone store for this. u send a MNP request again and it will be ported out smoothly"
28th Feb: the services got deactivated from my vodafone no. and I had sent port out request again with UPN:VM193777
1st Mar: My porting request was rejected ONCE AGAIN.
2nd Mar: I visited to the Vodafone Store and asked them to release my no for port out but again I was listening the same stories like there are some services activated. The vodafone ppl said that they even dont know what are all the services activated and were trying to convince me.
I had removed the SIM from my mobile and thrown away at their desk. Got a new connection from Aircel.
I was really fed up with the MNP process and this happens with thousands of the consumers. This is not only about theVodafone but all the other operators are playing the same game. These stories are well known to TRAI, TERM and DOT. There are some strict action and steps are required to avail the MNP facility or It should be revoked by the government.
