Worst management and very unprofessional way by Veena Group of the tour “Best of Kashmir”.
Important points:
Accommodation: Hotels chosen were of its lowest category, No door locks to the main door or broken, Uncleaned and dirty mattresses, blankets, bedsheet except at Hotel in Gulmarg. Non-working of TV’s. Room heaters were made OFF after 12 at the night, Hot water was the perennial issue.
Houseboat: Very unclean and lousy houseboats. Unprofessional caretaker.
Food: Worst ever food at all locations(Barring only lunch at once place-Gulmarg). No child friendly food at any location. Fixed menu, Why? Tour manager said “you shall get only this in these areas”
However, when we explored outside, everything was available including vegetables.
Breakfast: Upama/Poha, bread butter jam, tasteless egg bhurji.
Lunch and Dinner: Roti, Dal, Potato’s and paneer…No change.
Sweet: All horrifying and tasteless.
Rice: Only one type of boiled rice.
Non-veg: Only chicken and not at all eatable. Eggs were served fried in sour way.
Evening snacks: Only waterbased tea with GoodDay biscuits. One evening after tea, immediately offered ice cream….Is it right?
Just to cover up your itinerary are you playing with our health?
In Kashmir, not a single Kashmiri delicacy or saffron in any of the dish in the entire tour was served. In all Hotels, menu & taste of the food was same. No differentiation.
Itinerary: Very boring itinerary of Veena World. We were in Kashmir to see the beauty and explore. However, we were maximum time inside the hotel. On rest day/time, no local sightseeing or guidance from tour manager.
Are we supposed to be in the hotel like lockdown?
Local transportation at Srinagar, It is illegal to ply with vehicles having more than 10 years for passengers on tour. Veena World used vehicles were outdated vehicles (Sumo & Tavera) might be more than 20 years old, dirty and stinky. Drivers talking on mobiles and smoking all the time, Non-working of AC’s/heaters, in fact no dials in the vehicles, Torn seats, non-operative windows. We found this tour with Veena Worlds arrangement at its lowest and at very unprofessional level. We won’t be recommending, rather we all have made up mind NOT to travel with Veena World anymore. With high frustration level, finally we ourselves explored markets and various places.
We found places are far better than what Veena World’s manager was offering rather NOT offering including shopping places/food etc (which was horrible in hotels).
Information:
No guide at any place either to give information or guide, It was only “time is over, jaldi chalo….but where…you know…In the hotel…What for?”
Start of sightseeing early morning around 8:30 -9:00 AM and were completed before lunch. After lunch just seat or locked in the hotel. Snow ride information was not provided properly. We lost paying unnecessarily therein. We choose/prefer, traveller NOT to get cheated or Not to spend on unwanted things but this was not the case here.
Last day was lost doing nothing, we were just idle for the entire day, It's a waste of money.
Finally pleasant points:
We could ourselves explore places of shopping, photography, information of places. Weather was good, so could enjoy snow-related activities. Hotel at Gulmarg was hygienic and comparatively good.
