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MouthShut Score

18%
1.22 

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6, Royal Arcade, 2nd Floor, 3rd Floor & 4th Floor, Koramangala Industrial Area, 80 Feet Road, Koramangala, Bengaluru 560095, KA

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Bad experience
Mar 05, 2021 12:00 PM 705 Views

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BIGGEST MISTAKE TO PAY IN ADVANCE TO THEM. I had requested for a cleaner for my bathroom. not monthly cleaning but spring cleaning i.e. detailed cleaning. deal was for 2 bathrooms. urban clap appointed a person. time was for 8 am. he shows up at 10.30 am. finished 2 bathrooms in 1 hour. normally(not my first time for getting my bathroom cleaned) it takes one hour per bathroom for monthly cleaning. i.e. he left the second bathroom as dirty as he had found it. asked for a re visit to get the bathroom cleaned. the professional cancelled the request as he knew that he had not done the work. raised a complain. sent pictures of bathroom to their customer care who had called when the professional cancelled the visit. happy to share the pictures again if required on any review if allowed. no solution till now. been around 10 days. NO REVISIT, NO SOLUTION, NO MONEY REFUND. why will I ever get work done from urban clap again


Brand Response

Hi Deepa,
We are disheartened to know that you had a below-par quality experience. This is certainly not the kind of service we wished for. Please share your registered contact details with us on resolve@urbancompany.com so that we can get in touch with you and resolve the issue.
Regards,
Team UrbanCompany

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By: cx_urbanclap | Mar 19, 2021  08:07 PM imageComments 0

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