Jun 07, 2023 11:16 PM
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Recently Urban Company found a new way to con customers, by offering laptop repair services by Thugs appointed by them as partners.
Considering we were a happy customer using non-technical services, we tried our luck in getting our laptop repaired by their partner named Radha Krishan Rakhija, who very casually opened our HP Pavilion 360 Laptop without scanning the machine as he was attending multiple phone calls which damaged the touch screen, USB port & fan. The ONLY issue was with the speed of the laptop for which he suggested to remove the HDD and replace it with SDD for which the quote was approx. 3k. He got this job by promising that he can fix this in 15-20 mins as that was a mere replacement of HDD with SDD, but instead of replacing the SDD properly, he damaged the touch screen, USB port & fan.
Since he couldn’t fix the laptop on 26th May and we insisted to keep the job pending as the asset was damaged, he came to collect the laptop on 28th May by promising to hand it over on 29th / 30th May at max but he went silent for 4 days and when we reached out to him if touch screen and fan is repaired, he confirmed that both were working fine(screenshot of chat attached). On 1st June, he sent a quote of Rs 5654/-(screenshot of chat attached) in which he mentioned spare parts replacement as SSD+ RAM+ USB Port and when we pushed back on RAM(as he initially suggested to not add RAM as SSD would be sufficient), he very conveniently suggested to leave it. In the evening he visited our place and narrated a new story that now the motherboard is damaged and total spend will be Rs 15k, which made me 100% sure that we are being conned by him. When I mentioned that all his conversations are recorded through CCTV camera and none of it matches with the fresh diagnosis which he produces every single time, he got scared and offered to replace the motherboard at his own expense. For almost 1 hr, he was pleading to take our laptop once again to his shop to repair it but since he was not willing to add the motherboard expense to the quote, we escalated this matter to Urban Company. While Urban Company was investigating the matter, the technician closed the job and now Urban Company has removed the chat from their system to safeguard his partner.
Very smartly, they assigned 1 more technician(Sudhanshu Mohan Dixit) who came to our place on 3rd June and obviously played smartly by demeaning the earlier technician and promising to repair all the faults and accepted on camera that motherboard is working fine. He also showed us multiple connectors broken(1 pic attached) which may have damaged touchscreen connection. The 2nd technician promised to return the laptop by 4th Jun and now when we are checking with him, he is not responding at all.
Urban Company not just have army of con-mans as their partners but the contact centre executives are equally trained to fool their customers. The CC executive started batting from their partners end and called us today stating the motherboard was damaged and it was confirmed by both the technicians and we have to bear the cost of it until the time it is replaced, touchscreen as well as the USB port will not function.
Every single day, they buy time for 1 more day assuring that the matter will be resolved to our satisfaction whereas they have a complete nexus of trained professionals at all levels to fool customers.
My today’s submission to the call from the smart call centre executive for our escalation is to throw the laptop in dustbin as now I am going to share daily, video clips of their partners who came to my place and have been continuously trying to fool us.
