Oct 21, 2024 02:57 PM
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Is it a TripFactory or TRAP-Factory you decide. On following incidents happened to me when I travelled to Dubai through “Trip Factory”
I had purchased complete package of 6 days 5 nights including flight, hotels, all entry tickets, local transports, they added to the package ffor 3.4Lac from Sep 21st to Sep 27th 2024 for a family with 3 adults, it is quite expensive, in that off season, but I went as I had no hurdle in Singapore trip earlier through same Trip Factory,
Incident 1:
Day 1: we had to Marina Cruise dinner, as soon as we entered the Cruise, we got a message from TF team saying that, Tomorrow’s Underwater zoo is not available, you have to upgrade to Underwater zoo+ penguin, for that you have to pay immediately else, we will cancel the event and amount will be refunded.
We got confused, before leaving Bangalore, they said, all events are booked and well set, now they are different story.
We had a little argument on this, we tried to reach our India coordinator, but she was not reachable and her mobile is switched off. Then we searched underwater zoo ticket online and checked but it was available and shared the same to TF team, it is available, why are you asking for upgrade and pay money immediately else cancel the event?, for that their ego got hurts, they were not ready to accept and scared us to cancel the event, with this our Marina Cruize dinner even is ruined. What will you do in this case?
TF has to refund some amount, they confirmed that they will refund once we return, after that, nobody responding to my call/chat/mail, even after 1 month.
As we dad some heated arguments, after that, TF team, started troubling in each and every movements, like, if you made wait the cab for a single minute, that event will be cancelled, or you will be fined and cancel. The event. But fortunately or unfortunately, we were always punctual but the cab was not, cab drivers were asking for excuses most of the time.
Sending wrong tickets, deliberately sending cabs late, so that we should not enjoy the trip and screwed for 3.4 lakhs
Incident 2:
Day 4: we had to visit BAPS temple Abu Dabi. They has sent wrong entry ticket. They sent wrong entry ticket. So, we asked them to send the correct one, as the ticket was not in our name, somebodies name. In entry to the temple, if ticket is verified against our ID proof, we will get caught and entry with somebodies ticket is illegal. When we asked the TF team, they shared some link and asked to register yourself for the entry! But we add huge amount in Lakhs to do these things to TF team!
Incident 3:
Day 5: TF team had purchased Jey Skiing ticket, and we went for that in the evening, there, the Jet Skiing team said, they were not informed about this ticket, so, we can’t do Jet skiing, come tomorrow for Jet skiing, what situation we were in?!
Incident 4:
Day 6: that day as per Itinerary, they supposed to pick us for shopping at 10am to 2PM. We requested TF team, 1 day before to send Cab at 9.30 to 1.30PM after that we had free time, so that we can plan for Dolphin show ourself(as it is not part of the package). But they sent the cab at 10.30am, ensure that, they want us to miss Dolphin show.
what do you rate for this trip?
Finally, got message saying, please excuse me. Sorry, I apologise, etc, will that bring back our lost trip happiness? We have spent 3.4lakh for this!
