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70%
4.23 

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Trip factory arranged trip to Darjeeling and Gangt
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jul 17, 2024 01:09 PM 115 Views (via Mobile)

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ORN VACATIONS PRIVATE LIMITED Cares

ORN VACATIONS PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

Hi all, I and my friend booked a 4N 5D trip with Trip Factory and it was horrible in all the aspects starting from planning an itinerary, horrible coordination, worst drivers, missing all the important sight scenes, worst employees selling packages, worst senior employees and owner who is incapable to resolve a problem, worst hotel they offered in Darjeeling, money minted during the entire trip, threatened us that the cab would not move unless you pay and finally dropped us out of their cabs showed their class and small minds.


They are brandless people and please save your money rather booking at somewhere known or branded website.


They are doing their business like beggars who owe no responsibility about the quality of services provided to the customers and didn't even bother if the customer might miss their flights.


Overall, they are :


WORST


WORST


WORST


To the power infinity


Email me if you wanna know how they actually harrass their customers.


harshigupta99@gmail.com


Brand Response

Dear Guest,
Greetings from Tripfactory!
I want to extend my sincere apologies for the disappointing experience you had with us during your recent trip. Your detailed feedback is crucial, and I deeply regret that your journey was far from what you anticipated. Our goal is always to ensure a seamless, enjoyable, and memorable experience, and it is clear we fell short in several areas.
It’s disheartening to hear about the lack of coordination and mismanagement around your itinerary. The entire TripFactory team is committed to creating well-planned and smooth journeys, and it is unacceptable that we failed to meet those standards. We are addressing the process gaps in itinerary planning and client communication to prevent such issues in the future.
Your experience has been shared with the highest levels of our management, and we are undergoing a thorough review to ensure each area you mentioned is addressed comprehensively. We are committed to learning from this experience and implementing changes that will elevate the quality and consistency of our services.
While I understand that an apology cannot change the experience you had, please know that we take this feedback very seriously and are dedicated to making things right. If there’s any further assistance we can offer, or if you have additional details you’d like to share, please feel free to reach out.
Thank you once again for bringing these issues to our attention. We value your input and are dedicated to making necessary improvements.
Regards,
Tripfactory

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By: TFcare | Oct 26, 2024  04:36 PM imageComments 0

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