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MouthShut Score

70%
4.25 

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Poor management
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Brand-aid! The problem has been fixed. Happy Ending.
Jun 19, 2024 06:40 PM 91 Views (via Mobile)

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ORN VACATIONS PRIVATE LIMITED Cares

ORN VACATIONS PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.

This company is a pathetic service provider.Do not waste your money in such holiday planners especially for abroad trips.Its a waste of energy more than money.you will get frustrated in doing followups.Be ready for frequent change in plans.


Tour managers are highly irritating and unprofessionals with no management skills


Do not consider customers as there priority.they stick yo what they wish to do.


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Brand Response

Dear Sir/Madam,
Greetings from Tripfactory!
I am truly sorry to hear about your disappointing experience with us. Your feedback is deeply concerning, and I regret that we did not meet your expectations.
At TripFactory, we strive to provide excellent service, and it’s clear that we fell short in your case. Please accept my sincere apologies for the frustration and inconvenience you faced, especially regarding the frequent changes in plans and the professionalism of our tour managers.
To address your concerns, you can provide more information via email to care@tripfactory.com. Our goal is to learn from this and ensure such issues are resolved for you and other customers in the future.
Please know that your feedback is invaluable to us, and we are committed to making things right.
Thank you for bringing this to our attention, and I hope to have the opportunity to regain your trust.
Best regards,
Tripfactory

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By: TFcare | Jul 04, 2024  01:03 PM Comments 0

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