Apr 16, 2014 03:54 PM
4478 Views
SAY NO TO TRANSCEND PRODUCTS! As far as product is functioning in working condition you are the lucky one! The day the moment product/item goes faulty you are in deep trouble as Transcends LIFE TIME WARRANTY IS ONLY ON PAPER AND REPEATEDLY SAID AND PROMISED BY SELLER WHEN SELLING IT YOU. But when it comes to actually claiming warranty you will find absolutely no one for repairing or replacement service. Transcend will say go to their retailer or distributor and vice versa...SO SAD!
My 32GB Micro SD Card went faulty and I am struggling n juggling between transcend and its Indian distributors for simple support repair/replacement service. Below emails exchange thread says it all..............
-------- Original Message --------
Subject: Transcend Customer Service Reply Case#[B041514011TW]
From: Transcend Information Customer Service DALE_LEE
To: sxxxxxxx@gmail.com
Date: 15-04-2014 15:11
Dear Sir or Madam,
First of all, many thanks for your letter.
We really want to sloved your problem, but the only way we could provide warranty service is through our local distributors or retailers.We already forward your information to the related department and confirm with supertron again.RMA procedure still has to go under distributor's rules and Transcend only can provide replacement service.Please kindly check with them for RMA process inquiry directly, so that we can continue to deal with some of the follow-up maintenance.Sorry and thank you in advance for understanding in this matter.
If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.
Best Regards,
DALE_LEE
Customer Service Specialist, Customer Service Department
Email : service-tw@transcend-info.com
https://transcend-info.com
Confidentiality Statement: This email and its attachments are intended solely for the intended recipient hereof and may contain legally privileged or other confidential information. Any unauthorized use or disclosure is prohibited. If you have received this email or its attachments in error, please destroy the original and any copies thereof and immediately notify the sender. Besides, this mail may contain customer's personal information protected by Personal Information Protection Act. DO NOT process and use such information beyond the scope of customer service. Thanks.
Please select your country - Taiwan ( If your country is not on the list, please select the nearest one. )
Product Group - Flash Cards
Customer Name - Sxxx Gupta Transcend P/N -( see how to find P/N )
Email - sxxxxxxx@gmail.com Product S/N - Telephone No - Purchase date -
Device Name - CPU Type - Operating System - Firmware Version -( Service pack ) Addon Device -
Description of Problems -
Its been quite some time that i have been rolling running between manufacturer and distributor partners with time money effort loss.
it is hard to accept and believe that how company like "Transcend" has such a poor service system.
As a consumer when product goes faulty there has to be proper replacement/repair option in place as promised during product purchase,
so that a consumer get sort of satisfaction even if his/her item goes faulty!
Also i really expect someone out there who can put himself or herself in consumers shoes and do/act rather than throwing all that standard formatted emails responses....
As Indians we are closely bounded through massive societies/communities and in this market every product make or build its brand-name through
word of mouth, so with poor consumer service it will not take no time for any brand to perish!
It has to be uttermost factor that consumer issues are looked into at a higher priority all the time, , for that very reason brands like samsung, lg etc has survived over decades without a denting damaging image.
So request you to please "DO" rather than say!!!
-------- Original Message --------
Subject: Transcend Customer Service Reply Case#[B041414129TW]
From: Transcend Information Customer Service DALE_LEE
To: sxxxxxxxxx@gmail.com Date: 14-04-2014 16:15
Dear Sir or Madam,
First of all, many thanks for your letter.
We are deeply sorry for your inconvenience caused.We already forward your information to the related department and local distributor.The repair/ replacement policy might be vary that depends on different
distributors or retailers, we suggest you could contact supertron for RMA process inquiry directly.Thank you.
If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.
Best Regards,
DALE_LEE
Customer Service Specialist, Customer Service Department
Email : service-tw@transcend-info.com
_https://transcend-info.com _
Product Group - Flash Cards
Customer Name - Sxxxx Gupta Transcend P/N -( see how to find P/N )
Email - sxxxxxxx@gmail.com Product S/N - Telephone No - Purchase date -
Device Name - CPU Type - Operating System - Firmware Version -( Service pack ) Addon Device -
Description of Problems -
Any news or updates??
-------- Original Message --------
Subject: Transcend Customer Service Reply Case#[B032514078TW]
From: Transcend Information Customer Service OLIVIA_CHOU
To: sxxxxxxxxx@gmail.com Date: 27-03-2014 15:35
Dear Sir or Madam,
First of all, many thanks for your letter.
We have forward your information to the related dept..They will clarify your case with supertron in pune.If there have any news, they will contact with you directly as soon as
possible.Thanks for your understanding in this matter.If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.
Best Regards,
OLIVIA_CHOU
Customer Service Specialist, Customer Service Department
Email : service-tw@transcend-info.com
https://transcend-info.com _
Product Group - Flash Cards
Customer Name - Sxxxxxxx Gupta Transcend P/N -( see how to find P/N )
Email - sxxxxxxx@gmail.com Product S/N - Telephone No - Purchase date -
Device Name - CPU Type - Operating System - Firmware Version -( Service pack ) Addon Device - Description of Problems - Below are the 2 different distributor with
Name and other details whom i visited.
1)Redington (India) Limited (Pune) Pune Service Center Address:-
https://redingtonservice.com/locations.html?id=P No.201, 202, 203 & 206, Sheetal Plaza, 2nd Floor, Off. F C Road of Model
Colony, Next To Hotel Ambassador, Shivajinagar, Pune - 411005 Cont.Person: Mr. Guarang Pawar.
Email ID:pawar.gs@redington.co.in Contact Number:- 020-30287111 to 32 Contact Window : https://redingtonservice.com/contact-us.html
Note:- They don't accept any transcend memory cards
2) Supertron Electronics Pvt Ltd. (Pune) Pune Service Center Address:- https://supertronindia.com/network.php
WEST - PUNE
Address : Shri Sadgurukrupa Building
Opp. Eisha Palace Salisbury Park, (Jain Mandir)
Pune-411037.
Phone : 020-41315860
Mobile : +91 9730031454
E-mail : rajendra.jagtap@supertronindia.com
Contact Person : Mr. Rajendra Jagtap
Note: They don't accept 32GB transcend memory cards*.
-------- Original Message --------
Subject: Transcend Customer Service Reply Case#[B032514022TW]
From: Transcend Information Customer Service OLIVIA_CHOU
To: sxxxxxxxxx@gmail.com Date: 25-03-2014 14:55
Dear Sir or Madam,
First of all, many thanks for your letter.
We are sorry for any inconvenience caused you.If the distributors refuse to accept your product, please provide the distributors' name, phone number, address, and contact window.
We will clarify the situation in advance.If you have any question, please feel free to let us know.We'll be eager to service you to the best of our ability.
Best Regards,
OLIVIA_CHOU
Customer Service Specialist, Customer Service Department
Email : service-tw@transcend-info.com https://transcend-info.com _
Product Group - Flash Cards.
Customer Na.
