Incompetent Service by TrackOn Courier
Dear Community,
I am writing to share a distressing experience with TrackOn Courier service, which has not only jeopardized my business but has also left me in a state of utter confusion and frustration.
Recently, I placed an order for a critical electronic component essential for a client's car audio installation. Due to the nature of the item, it was initially sent via air courier. However, it was returned to the origin to be dispatched again via surface courier. This is where the chaos began.
TrackOn, in a baffling error, provided me with the air shipment tracking details instead of the correct surface shipment information. Consequently, I am now completely in the dark about the whereabouts of this crucial component. My client's car installation is on hold, and my business faces significant risk due to this delay.
My attempts to resolve this issue have been met with incompetence and indifference from TrackOn's customer service team. Despite my continuous efforts to get an update, I am either faced with a wall of silence or given contradictory information. At one point, I was told the shipment was returning to Delhi, and at the same time, another representative claimed it was either in Bangalore or en route. This level of disorganization and misinformation is unacceptable.
The lack of a reliable tracking system for customers and the inability to escalate grievances within their organization further add to the frustration. For a service where I opted for prime consignment due to its urgency, the apathy and inefficiency I've encountered are beyond disappointing.
The monetary losses I am incurring due to this lapse are significant, and there seems to be no accountability or sense of urgency from TrackOn to rectify their error. I chose TrackOn for what I believed was reliable and expedited shipping, only to be met with delays and unprofessionalism.
I am sharing my experience to caution others in my network. It's appalling to receive such substandard service after paying for what was promised to be a premium offering. I urge TrackOn to address this issue promptly. With service standards like these, I fear it won't be long before customers lose complete faith in your company.
I am calling upon TrackOn to urgently look into this matter and provide a swift resolution. Your immediate attention to this matter is not just expected but essential.
