Oct 07, 2006 12:17 AM
4828 Views
The concept of'Outsourcing' was considered as a boon when it was first started a few years ago. Outsourcing everything overseas, specially to asian countries. And this gave birth to the BPO industry. The western countries started outsourcing for quite a number of reasons. One of them being getting cheap labour. And we were more than happy to accept it, considering the revenue the country would earn in bargain.
Did we take a right descision then? Its time to introspect. What have these call centres done to the youth of today. You may say provided them financial security by offering jobs as early as they enter high school. Just jobs, no high paying jobs. True.
Now lets flip the coin & see the other side of it. The true picture which we have been ignoring all these years.
By offering high paying jobs [as per Indian standards] at a very young age they have killed our creativity & the process to think. Made us in to vegetables. Not to mention the living habbits & the addiction that the youngsters get into as money flows freely. Also giving rise many other criminal activities in the long run.
They have made us slaves. You are not allowed to sleep in the night. Your shift changes either weekly, fortnightly or monthly. You are monitored in every possible way. There are camera's all over the office to capture your movements. Access cards which you need to swipe against the access card readers at every door you pass through. Your calls are barged into, in the name of quality analysis. Snap shots are taken of your screen without your knowledge & a watch is kept of every activity that you do. The fact is they spy on you coz they dont trust you.
The other reason given for outsourcing was the efficiency, dedication & commitment that Indians show towards work. Indians are smart & intelligent. But you are not allowed to take your own discissions. There are procedures set & you are expected to follow them even when you know they are useless.
If they really prefer Indians, why are visas denied to Indians left right & center. Why are there stringent measure taken when a person intends to work in their land. Think about it.
India is blamed of security breach & breach of data protection when issues's like personal data including social security numbers are said to leaked. How do they know its happening. Did we go and tell them. Food for thought. You know what I am trying to say.
People out there are paid per hour, where as we are paid per shifts. Out here breaks are not given on time in most of the case [personal experience, have been in call centres for seven years], as we are over burdened by work. We are being burnt out.
These factors affect our health in the long run. Our social life is for a toss as your family does not know when you are in & when you are out. You do not grown in any way. No time to persue your hobbies or recreate yourself. Leaves not granted when the need arises & if you are unwell thats the time they enjoy to see you slog it out.
What have we gained guys by putting our health, social life, growth on the line. Just a few thousand rupees. Do you think its worth it. Trust me guys it a dogs life.
I'd like to ask just one question to these countries - "When are you'll outsourcing your defense system to us. We will provide you with cheap & efficient service."
What do you think guys? Do you think they will ever outsource it.
Shall await your answer.
