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MouthShut Score

26%
1.58 

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Support that kills
Jun 16, 2013 09:17 PM 1136 Views

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Well, I had been the user of Tikona internet for three months, then suddenly one day it went off. I tried all the tricks that the Jokers attending y calls at the call centre asked me to. But, to no avail. Finally, one of them told me that the service will take 24 hours to resume.


And it's been 3 months now and their technical team has also stopped taking my calls. The mails I fired to their staff and company went unnoticed till one fine day I called up the customer care and told them to take the device since I have already switched to TATA PHOTON.


Then all of a sudden, they took notice of the gravity of the situation but I had made my choice till then.


GOOD RIDDANCE is what I would like to say after moving on to another service provider.


Brand Response

"Hi,
We hope your concerns are addressed, you may also write to us on TDNservices@tikona.in with your User ID and Registered mobile number.
We will be glad to assist you.
Regards
Tikona Services"

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By: Tikona_CustomerCare | Sep 22, 2014  03:28 PM imageComments 0

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