Swiggy is looting. Review on Swiggy

I am highly disappointed with Evergreen restaurant. I ordered kalakand from Evergreen Dwarka through swiggy. They had sent some very bad quality sweet which was not at all consumable. I have been struggling to get the refund or the replacement but none of my concern has been taken care. I blame swiggy as well for not taking any action to resolve my complaint. All they are sending me standard reply that we have forwarded your feedback to the restaurant and next time they will take care of that. My question is what about this time? What if by mistake we would have consumed it and lately we face food poisoning and landing to the hospital? None of them are taking the responsibility. I will never recommend anyone to order from them and from now onwards one should really think twice before placing any order through swiggy as they are least concerned about your health and money. They are stealing money from you by anyhow.