Exorbitant delivery charges; poor customer support. Review on Swiggy

The Swiggy is a food ordering app which has changed the delivery experience in major cities. Before ordering food used to be a hasty affair, and in some cases it was only for known people with the restaurant. The app-based startup has a bunch of delivery guys who go to a restaurant and deliver the food to the customer at the convenience of his home. When Swiggy started it used to flout and pamper the customer cashback and heavy discount offers. When Swiggy started expanding its fleet and got a huge base of customers, they started showing their true colours. Swiggy started charging customers for every reason they could find; Delivery charge+ Surge Charge+ Rain charge+ Festival Fee and so on. For a long period, Swiggy extra charges added 4x than the food charges. In addition to this, Swiggy customer care often brushes often without accepting their fault. Swiggy often delays assigning delivery executive, customer care justifies saying that it will be assigned shortly, that goes on for ages. Whenever there is a delay in delivery, Swiggy customer care justifies it saying that estimated time was 70 minutes, it was delivered on time. First I don't understand that why there is 70 minutes time ETA for food delivery, second why don't accept that there was a delay in assigning delivery executive instead of justifying that there was no delay. Swiggy has become arrogant with no direct competition from any other player.