Aug 30, 2009 11:38 AM
11413 Views
(Updated Aug 30, 2009 11:41 AM)
I had purchased GS150R it was having lots of rusting everywhere from chassis, shock absorber, petrol tank, engine, steering, with poor rear brake and engine noise. I first raised this issue with Suzuki India within 8 days of purchase of bike.
They did not do anything for a week so I complained to the Suzuki CEO Mr. Osamu Suzuki's office and then one Mr. Deepak Saxena, regional manager service western zone came by flight from Delhi to Mumbai and inspected my bike. He tried to be smart by giving his false name as Deepak Desai first on phone but when I insisted for a email from his senior then I came to know his real name. The Suzuki India people are very shrewd and do not give value to the customer.
They will never acknowledge the problem. I spoke with Mr. Yusuke Kato, secretary to the CEO, then he asked for my email. I sent to him all the photographs of the rusting and about how the Suzuki India people are ignoring the issue. After that the Dealer called me and returned me my 100% money back. The Japanese people are gentleman, they keenly listen to the problem, acknowledge it and take immediate action. If you call you may face language problem. When someone answers on phone you just go on repeating hello hello and then the call will be transferred to a person knowing English.The manufacturing defects which I found in GS150R are:
*The gear lever is not designed properly, you need to raise the heel to press the gear from rear due to its raised height which eventually creates pain in left heel.
*There is no lacquer coating on the rear faring, the graphics on rear faring can be removed by anyone by peeling off.
*There is lots of rusting everywhere, and the dealers have started doing a touch up job with paint brush before selling the bike, due to my complaint.
*The engine makes lots of noise when it is accelerated. Pickup is poor even when so much BHP is boasted in specifications.
*Gear ratio is not suitable to Indian driving conditions.
The rear brake is very poor and even at slow speed it cannot stop the bike.
*The mirrors are not good and do not cover the rear view fully, if you set them for near view you cannot see the far vehicles and if you set for far view you cannot see the near vehicles, making the driving very dangerous on highways.
The seat design is like sports bike but the footrest position is like commuter bike, this is uncomfortable, for this type of seat the footrest should be somewhat backwards.
The color (specially) orange has shade variations in different parts of the bike. *There is no undercoat (anti rust oxide) used on the the chassis, directly the color is applied which comes out easily.
*The Headlight assembly is not sturdy and it vibrates and shakes even when a small pothole comes on road.
The Headlight is weak and does not have good road coverage. *The Handle lock of left side is not designed properly and is not smooth as right side.
*The lock levers are very unsafe and the lock is hard to operate.
There should be many more defects which may be found out by other customers.
You can brief me regarding the issues u are facing so that I can advise you how to proceed.
The contact details of Suzuki Japan are:
Phone: 0081534402061 / 0081534402058 (utsumia@hhq.suzuki.co.jp)
Email: katoyusuke@hhq.suzuki.co.jp
READ THE BELOW LINK CAREFULLY READ FEW MORE PAGES AND SEE RUSTING ISSUES GALORE,
https://xbhp.com/talkies/motorcycle-ownership-experiences/6831-suzuki-gs150r-22
2.html
I don't own this bike but this review is social service message for prospective buyers, BEWARE,
Go for Unicorn/Xtreme/Hunk/FZ if urgent , ESLE wait for Suzuki to rectify issues !!!!!
