Unbox the Snapdeal shopping experience. Review on Snapdeal

Product ordered: Lenovo vibe k4 note(16 GB, Black)

Ordered date: 6th Oct 2016

Delivery date: 9th Oct 2016

Issues Observed:

oNo back cover& film inside the box, though it was mentioned outside box

oNo earphone inside the box

oSlight scratch on the phone

oNo power on.( The same was confirmed when the Snapdeal Service Engineer visited residence to check)

Brief on the interaction with Snapdeal and their service:

Step 1: On receiving the complaint( on 9th Oct 2016)Snapdeal sent their Service Engineer to Residence to check the details

Step 2: Service Engineer visited the residence on 11th oct 2016 and found the Defect in the Phone(no accessories+ No power on)

Step 3: Snapdeal arranged for pick-up of the phone and the same was Picked up from residence on 12th Oct 2016

Step 4: Snapdeal sent message on 14th Oct 2016 stating “replacement Request cancelled as the phone didn’t meet their quality check.” They told the product will be sent back within 48 hours.

Step 5: I took up the matter again with customer care since when the product was checked at my residence by their Service engineer, it was found defective and they had also given their report

Step 6: Followed up a lot through email since there was no clear Communication nor any positive response from Snapdeal

Step 7: With no response, called up Snapdeal customer care on 20th Oct 2016. Got a polite assurance from Snapdeal to resolve the issue without any commitment by Mr Rahul, a customer care executive

Step 8: Received the same product back on 22nd Oct 2016 evening delivered at my neighbour since I was not at residence.

Step 9: Contacted Customer care again in the morning. As explained by Customer care, I had sent a wrong product to them i.e the product received by me from Snapdeal on 9th Oct 2016 is not the same product that I have sent for replacement since the IMEI number was found different from the invoice during quality check. Even after I reiterated that same product was examined by snapdeal service e engineer and was picked up by them for replacement, Snapdeal customer care didn’t agree to me and told that they have closed the issue now.

Step 10: I cross check the details again and observe that there is no difference In the IMEI number mentioned in the invoice and in the report Submitted by Snapdeal service Engineer during their visit and in the Phone.

Since I am not getting a proper support from any of the Snapdeal team, I decided to raise my voice in all available forums. Hope Some sensible person from Snapdeal will understand the truth and resolve my grievances. For more details on the day to day experience with Snapdeal please follow the link https://ajit-majhi.blogspot.in/2016/10/is-it-worth-shopping-online-from.html