Mar 15, 2015 12:02 PM
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(Updated Mar 15, 2015 12:02 PM)
Whatever the freebies are not yet cleared by you.
You seems to be cheay customer this way, when we call you up you keep the customer on hold till he disconnects.
This way you are making yourself liable for discomfort, mental harassment, service discrepancy, trust and promise breach, deceiving customer and willingly not resolving the issue.