MouthShut.com Would Like to Send You Push Notifications. Notification may includes alerts, activities & updates.

OTP Verification

Enter 4-digit code
For Business
MouthShut Logo
Upload Photo

MouthShut Score

22%
1.36 

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

×
Supported file formats : jpg, png, and jpeg


Cancel

I feel this review is:

Fake
Genuine

To justify genuineness of your review kindly attach purchase proof
No File Selected

No process in place for cancellation
Apr 05, 2013 08:55 PM 710 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I requested for cancellation over a phone call and hoped it'd happen in 48 hours just as the representative told me. After 48 hours, I called back. The rep. I talked to this time had no idea about my cancellation request, so he raised an internal'case'.


A manager who looked at the case forwarded it to a'concerned' department. Her email to me had no mention of cancellation or my request. The department which received the case emailed that the order is verified. I checked the online status and it said'To be shipped'!


Worst part is I sent 5 emails over the last 5 days I was trying to cancel. I got replies for all my emails but none from the same person. That is, if I was responding to a Komal's email, someone else replies to it and she/he knew nothing about what I was trying to achieve.


Well somehow I was able to cancel the order, thanks to another rep. I worry I wont receive my money back within the 10 working days they are promising. I have no trust in them now because of their appalling customer service. Stay away from this merchant.


Brand Response

Dear Mr. Baskaran,
Thanks for alerting us for the service you have received,just provide us your order id or case id (if any) so that we can proceed further and provide you the impeccable resolution ,as we always endeavor to provide best services to our privileged customers.

Upload Photo

By: TimesInternet | Apr 06, 2013  11:56 AM imageComments 0

See full communications

Comment on this review

Read All Reviews

YOUR RATING ON

Shoppingdiatimes
1
2
3
4
5
X