Sep 24, 2004 04:26 PM
2441 Views
(Updated Sep 24, 2004 04:26 PM)
This is my second review related to Rediff, and although Rediff is otherwise an excellent site, this my second unpleasant experience with them.
Last year during Rakhshabandhan, I had send Rakhi(on behalf of my daughter) to Surat, and it was delivered just in time. So this year too I decided to check out Rediff for sending Rakhi. And sure there were some excellent Rakhi's on display with attractive packaging and fancy chocolates. I decided to book the Rakhi well in advance and hence bought it on the 21st of August though Rakshabandhan was only on 30th.
The track your order link on Rediff Shopping, showed the progress of the order and when it showed ''delivered to local courier'' on 28th, I relaxed that it will be delivered well in time.
Alas, that was not to be. 28th, no delivery, 29th no delivery, Even on 30th(Rakhshabandhan day) no delivery. It was finally delivered on the 1st of September, full two days after Rakhshabandhan.
When I tried reaching out to Customer Support (??), they initially claimed that it was delivered on 31st August(even that is after the Occasion). When I challenged them to show me a POD (Proof of Delivery), they haven't reverted back.
So all you people getting lured by those attractive advertisements for various stuff on Rediff, Kindly be cautious on the way Rediff operates. Although the rating ''not recommended'' is only for On-line shopping, as everything else is pretty good.
PS : Why is Rediff not mentioned in On-line Shopping Category ?
