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MouthShut Score

16%
1.20 

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+91-124-4414888

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Poorest after sales support ever
Nov 07, 2014 12:46 PM 6649 Views
(Updated Nov 07, 2014 12:59 PM)

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Shopclues promises to deliver the products at the cheapest price, but its 'return guarantee promise' is 100% fake. I got a defective mobile phone, and tried my best to contact shopclues.com, but never worked. The mails / return requests do not even deliver the 'acknowledgement mails' and are never answered.


The calls made to shopclues are never picked. The 'return product' feature throws an unknown exception error. The only feature which works without any glitches, is that of placing the order. Once the order is delivered, the relationship of the website with the customer ends.


I have tried sites like flipkart, snapdeal, rediff etc. and all of them have excellent after-sales support. Even if shopclues sells goods at a 50% lower price, I am not going to try it again.


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Brand Response

Dear Customer,
We regret for the inconvenience caused to you. ShopClues is now working in association with Mouthshut.com to offer you a smoother & better shopping experience. Please share your order details with us so that we can expedite the resolution process regarding concern.
Awaiting your response.
ShopClues.com - Serving Customers Better!
Best Regards,
Customer Support Team
ShopClues.com

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By: shopclues | Nov 08, 2014  03:08 PM Comments 2

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