Jul 04, 2017 03:38 PM
6756 Views
I purchased Sharp double door 431L Refrigerator Model SJ PK49GBK 9(SL) on 21-Oct-2012 with 7-Years Warranty from a Sharp dealer "New Pankaj Electronics, Mayur Vihar Phase-I, Delhi-110091". The scanned copy of the Bill, the proof of purchase, is attached for your perusal.
There was a cooling issue along-with excess moisture problem in the refrigerator and Complaint No. 2739533 was logged on 26-Jun-2017 with Sharp Customer Care on their Toll Free No. 18004254322. Some Service Engineer visited the next day on 27-Jun-2017 and after inspecting the problem said that some Fan Motor part has become faulty and needs to be replaced, which will be done the next day. I requested the Service Engineer to ensure that problem is resolved the next day positively on high priority basis as we need to store my diabetic mother's insulin and other critical medications in the refrigerator and if refrigerator breaks down then all insulin and medications will get spoiled.
However, it has been 7 days now since complaint was logged and this case is still not resolved and my mother's insulin and critical medications are still in a precarious situation.
Several personal telephonic and SMS follow-ups with Sharp Customer Care and various other Sharp representatives(as per list below) till date are yielding no response or results or even a status confirmation regarding availability of the Spare Part:
1) Sharp Customer Care: 1800-425-4322(They have no clue when the part will be available. As claimed by them, all they can do is send reminder emails to some mysterious person at Sharp with no idea when that mysterious person will respond with the status).
2) Some local Sharp service centre(Ms. Meenakshi / Mr. Vijay Pal): 011-64661712, 7982784524(They have no idea when Spare Part will be available and keep giving us different contact numbers of other Sharp Service Representatives for doing personal follow-ups: they are too damn busy to follow up on their own).
3) One Mr. Vijay Kaushik: 9873023729(Absolutely no response)
4) One Mr. Dharam: 8076623485(Absolutely no response)
5) One Mr Rajit(supposedly the Delhi Branch Manager): 8839623474(Absolutely no response)
At this juncture I am not sure exactly when the Spare Part will be available so that my Refrigerator can be repaired. Absolutely no idea how Sharp has been selling products India without maintaining essential spare parts and providing up to 7 years warranty at the same time.
Due to storage of Insulin & essential and critical Medication of my mother I may be compelled to spend more money to reinvest in another brand of Refrigerator with proven after sales service.
My greatest regret is to invest in a Sharp product worth Rs. 44, 000 only to be given such a shoddy and poor after-sales service. Their is no response from anyone and all one ends up doing is running after people and more and more people at Sharp with no proper response, or no response at all!
Extremely disappointed and most certain to file a complaint with consumer court / consumer forum as well as spread the word around on social media, my peers, and other online consumer complaint forums for such a deplorable service.
This deplorable and pathetic nature of Sharp after sales service is amply evident from:
1) A review by a Consumer in amazon.in where the Consumer has given only 1 star rating for pathetic Sharp after sales service:
https://amazon.in/Sharp-C-PRO-SJ-PK49G-Double-door-Refrigerator/dp/B00LKZJ0W8
2) Another recent review by a Customer whose case no. 2420627 dated 20 April 2017 remained unresolved till 01-May-2017, almost echoing the same modus operandi as mentioned above in my case.:
https://complaintboard.in/complaints-reviews/sharp-india-limited-l290828.html
