Aug 18, 2016 08:04 PM
9034 Views
Dear Mr.Sunil Cutinha
Vice President - Customer Satisfaction at Samsung India Electronics Pvt . Ltd
This is to get into your notice that how customers are taken for ride by your teams at ground level depicting the secenerio that once the product is sold leave the customer to suffer and end up to state of mind to shift to another brand and I pray that this arroggrr163e should effect the sales of Samsung to fall down - below is the whole issue and none of the folks respond to even emails
Hoping a resolution with your support
Regards - Rajesh
9885345935
Note: These are the name of folks who were marked in the email and never responded
kp.vilas@samsung.com, suresh.j@samsung.com
suresh.j@samsung.com
Shaik Mahaboob Basha basha.sm@samsung.com,
support.india@samsung.com 1st email- Issue: Problem with the Handset while using Headsets
I have purchased a so called branded new latest high ended Samsung Mobile of worth rupees 31, 000 after discount Bill number S16/95 from your Samsung café, attached bill for your reference ……. Purchased this phone from Samsung café assuming that I am spending money at authorized place for so called authentic brand who must be having a reputed stockiest selling the original handset( not sure if I was right or something fishy)Purchased this handset a night before I was travelling and while using I faced issue with my phone while using the headsets(person opposite side of call was not able to hear me, else earphones were working fine), immediately spotting this issue I called up the dealer and was advised that could be headphones compatibility issue, and also dealer informed me that he has inquired with service team and they said that this can be software problem which can be addressed one’s I am back ………………. And to add to the series of stress now the service center tells me that this is not software issue but rather there is a fault
Rajesh
9885345935
Reply from Samsung cafe store:Dear Sir, As a Samsung café partner, we assure you sales of genuine products of SAMSUNG . I would like to add that you have been a regular customer and have taken many Samsung devices from me, but this is the first time you have faced an issue.
I would like to confirm that you had called me the very next day of purchase about the issue of headsets not working properly. For which I had asked you to clarify if there was any error message on the screen when headsets are connected.
You had confirmed that there is no error message displaying on screen .
As you were travelling and I couldn't do much as for me to have a clear idea about the problem, a physical examination needs to be done .
As you had come yesterday to the store and I had checked the issue personally, and found the issue was that the mic was not functioning on the headphones, I had called our support at Samsung service centre .
The reply I received from there was shared with you . I have also extended my service to you by sending the Samsung Promoter to the service centre with you to get the solution done as suggested by the service centre over the phone.
I would request Samsung team to kindly help closing the issue by replacing the device as this is a genuine issue checked by the technician in presence of the end customer and the Samsung promoter .
As a Samsung café partner, we assure you of the best after sales service also .
Regards,
Sarabjeet Singh.
Follow-up REMINDER -2
When is that I am getting my replaced new Handset ………………. PLEASE RESPOND
Hi All,
Is it that Samsung is arrogant and does not believe in customer service and ZERO after sales support, That no one even has curtesy to respond to person who has spent Rs 31, 000 to a phone at Samsung café partner assuming that it should be reliable source instead of any grey market seller ……… OR is that there is something fishy and bigger nexuses where in sell anything and leave the customer in to suffer assuming what will be he/she be capable of?
Waiting for response ASAP!
Rajesh
Cafe Partner response
Dear Rajesh, We as a Samsung Cafe partner always look into any kind of after sales issue of end customer at top priority. I am also waiting for the Samsung team to revert back at earliest. As the issue has already been in the notice of Samsung, I am looking forward for a solution from Samsung to be offered to you at earliest.
Regards,
Sarabjeet Singh.
the above are just examples and still people don't even respond
