Nov 25, 2014 10:47 AM
12325 Views
I have an old Samsung microwave CE 8454 purchased in 1998. It is still working. About three months ago, it just stopped working. When I complained, the service engineer came and changed the fuse. I had to pay Rs 280 (250 for service plus 12.36 % service tax. This was on 6/9/2014.
Last week the same thing happened. Another service engineer came and did the same thing. This time I had to pay Rs. 281. When I told him that service charges should not be charged for the same complaint within three months, he said no there is no such rule. The three month rule is only for parts. It means, if the fuse blows every week or even every day, I will have to pay Rs 281 for each visit.. The name of the service centre is Durga Electronic Services, M-3, Old DLF Colony, Gurgaon.
I would like to add that the voltage here is stable. We have an IFB microwave that works perfectly well. Also the refrigerators, ACs etc have no problem. I asked the mechanic to measure the voltage. It was 230 volts.
I suspect that the service engineers deliberately put sub standard fuses so that these go out frequently. I have been living in the same house for over ten years and the microwave did not have any problem until now. Also, the practice of charging service charges every time for the same fault occurring even after a few days amounts to an unfair practice. I intend taking Samsung to the Consumer Court o this issue.
