Mar 16, 2007 03:09 PM
12713 Views
We had purchased 3 pcs of Samsung window AC few years back. There is a typical problem in all 3 of them. The vent( the place from where the air blows into the room) has its loovers which dont blow upwards. If you position it that side then it moves straight or down. This bad as then the air blows right on to our body. Another problem is that there is a disturbing humming sound from the AC. Its from the compressor which is a intrinsic defect. No AC of todays time should have that. The company said its part of the AC.
The best is that their engineer denies there is any sound even though it is there and he keeps saying its the sound of the air blowing out. Its a one sided arguement as they dont accept it as part of their problem. Lastly the support is horrible atleast in Kolkata. They are just not interested to do a AMC( Annual Maintenance Contract) and if you force them into it then they do it very reluctantly.
They attend to calls after that which is good and commendable. The product needs 3 areas to be attended - chnnage the front grill so that air blows upwards, chnage the compressor which makes humming sound and also ensure that the support people are ready to take AMC contracts. Till these 3 issues are attended, these ACS are horrible.
I have seen over 5-10 AC which my friends had purchased in same year( plus minus 1) and all face same problem. As also 70 odd ACs in a Time Share Resort near Kolkata have the same porblem and so its not an opinion of mine based on my 3 ACs. New buyers must make sure that the current lot available in the mkt do not have the same issues which the ACs 2-3 years back had.
