May 30, 2009 04:46 PM
7067 Views
(Updated May 30, 2009 04:50 PM)
I had a very bad experience with Sales Corner, Old Padra Road, Baroda. I had bought a LG 1.5 ton split AC from them in 2007. But even after paying a generous amount towards installation(Rs. 1700), their staff did a very substandard installation which we had to rectify later at our own cost.
Firstly, they did not turn up at the given time. I had got the shop staff to promise that they would turn up in the morning the next day, as I had to leave back for Bangalore the next night. Still, they didn't turn up. I had to make 2-3 calls to their "leader." At one point, he told me that "you are not the only person who has bought AC from us, we have lot of houses to visit." I got really irritated. He is not doing a favor by coming to install the AC. We have paid them for it, and Rs. 1700 is a large amount to pay for just labour. It is not my problem if they have too many houses to visit. Finally they turned up late in the afternoon.
Secondly, the wiring that they installed for the AC from the main switch was faulty. They charged us another Rs. 1500-odd for it, but it was not at all able to handle the load of the AC. The AC kept tripping every now and then, and finally one day it refused to start. Finally, we called our trusted electrician and he replaced the wiring with good quality Finolex wires and the problem was fixed.
Thirdly, they did not even install the AC properly. Neither did they install the AC in the center of the wall, nor did they cover the duct they had drilled in the wall(to take the piping outside) properly. The AC was fitted towards the left of the center of the room, which doesn't look nice. And the duct is visible from below the AC, as they didn't take the measurements properly. Usually the AC is supposed to cover the duct once properly fitted.
When all this was pointed out by me to Sales Corner staff, they simply raised their hands off the issue saying that installation is done by a third party for which they are not responsible. But my question is, don't these guys pay them for it? Don't they have any quality of service to maintain? Is it not their job to reprimand them if they don't do a good job? After all, a customer who is paying for installation expects a good job to be done.
Really, it was a horrible experience with Sales Corner. I vowed never to purchase anything from them. This year, I bought another AC for our house, and was careful not to venture anywhere near Sales Corner while buying.
