Neither deliver goods nor refund money. Review on Royal Oak, Bangalore

We order sofa and central table vide confirmed order number 000025325 and 000026051 through online on 9 Oct & 12 Oct 2022 to celebrate our Deepawali festival on arrival of these furniture which were showing Delivery by 24 Oct 2022. But it has not happened and informed by Mr Praveen Raj at your side on 26 Oct that Delivery of furniture will be done within 4 to 5 days.

After that, we regularly followed up with him and Toll free number it was conveyed very soon you will get your Delivery. On 2 Dec 2022 it was informed by Toll free number that your order has been cancelled due to delay and not available of furniture and your refund will be done within 15 to 20 business days. It was shocked to me. I called Mr Praveen Raj for justification on it, his answer was justification not needed and end the call. Again I called him to send email for refund. After 20 days when refund not received, Again I called costumer care to know the status of refund. It was conveyed after Christmas by 28 Dec refund will be done.

Again I called Toll free number on 29 Dec when refund was not received it was conveyed that by end of this month it will be done.

Again I called customer care on 31 Dec it was informed that within one week refund will be done.

I and my family dissappointed on Deepawali. After that shocked on 2 Dec when Royaloak cancelled the order.

Now we are struggling for refund of Our money since last 3 months.

In such situation, Our family and Myself destroy Our happiness of the New Year also.

Now a days when I reached home After office hours daily Our children and family ask me Refund received or not, when I deny, all worried,

Think such a situation our family and myself are suffering mentally tortured.

What we have done wrong.

Before online order, I also visited your local showroom in Lucknow.

Where it was pressurised to purchase their local brand furniture Instead of Royaloak furniture, but I preferred Royaloak and order online.

Then it was not felt that we will go through so bad experience with Royal Oak.

At last, I request Pl refund our money and get rid off this bad experience and mentally tortured situation today itself.

We do not want to remember this incident even 1 minute more.

Order:

000025325 and 000026051

Amount:

Rs.17409.72 and Rs. 39409.99

Please please please.