Apr 05, 2018 03:26 PM
1835 Views
Hi folks
RideAlly Taxi Service( rideally.com) Beware - totally unprofessional
The under mentioned incident is synonymous with the malaise so prevalent in the country. The lack of professionalism and honour for ones word is appalling.
I had booked a eleven seater tempo traveller to proceed from Bangalore to Vandi Periyar( Periyar Tiger Reserve) on the 31st Mar 2018 from a travel company named RideAlly taxi service with their office at HSR layout Bangalore. I had reservation in an estate guest house from 31 st Mar to 03 Apr 18. Since the guest house is located inside the Periyar tiger reserve .their is a requirement for one to enter the forest check post before 5 pm. Keeping the above in mind, I requested the vehicle to be present at my residence at 0445 hrs, so as to reach the destination well in time.
The travel agency confirmed all these requirement the day before, adding, that the driver details would be sent 45 minutes prior to vehicle arrival at the residence.
I was in for a rude shock on the wee hours of 31 st Mar 18 when neither the vehicle arrived at the appointed hour nor did I receive any driver details.
In sheer desperation, I called the office numbers but to no avail.
An hour later me and my relatives were forced to undertake the journey in our own vehicles.
Later on contacting the promoters, their apathetic response was that they were unable to contact the driver( sic).
There has been no revert, apology or remorse displayed by the travel company. A great website and English speaking staff cannot mask the lack of professionalism and rot within.
