Jun 23, 2009 04:06 PM
3335 Views
I am from Udaipur, Rajasthan and I bought Reliance 8830 World Edition in Feb this year and since the usage of 1 month I started having issues with it. I wish to write about Blackberry services and the faulty Handsets itself.
- The original Plan I had subscribed was Rs. 1099 per month unlimited which was way too costlier as compared to Airtel and Vodafone. Still I gave it a shot! I had to discontinue this BB Plan a month back with a note to Reliance that its very costly.
Despite of having unlimted browsing in my Plan, I was charged some "offnet charges" Rs. 99/month for 3 months! Reliance customer care failed to explain what was these charges for and have been promising to get it waived off.
Few Weeks later Reliance launched Rs. 299 unlimited blackberry mail plan and guess what I wasnt informed of this offer rather my Friend who uses Vodafone got a promo message. How funny? Reliance do not make any marketing sense!
- As soon as I bought this Handset I came to know that the firmware is out of date and I will have to get it updated. I had to travel to Jaipur from Udaipur (overnight) to get the Firmware upgraded.
The very freaky thing is the Trackball which is so delicate that you might need to hold it in gloves every time else it can get dirty from your thumb and causing a damage to Sensor. My Trackball started misbehaving almost after 4 weeks of usage. Sometimes it did not up-scroll and sometimes it went just out of control.
Recently now I have started getting problem of sudden rebooting and my handset Reboots automatically 4 times in one hour!
To add salt to wounds I had throughly unprofessional treatment from Reliance customer care, however that a long story !
I have been chasing up Reliance Customer to trouble shoot this. They suggested me to try wipe which I did and I knew that it will not help. I infact reinstalled the firmware again and it dint help. I am forced to travel Jaipur which is 600 Kms drive from Udaipur to get the Handset inspected.
So far I have been completely dissatisfied with Reliance and Blackberry both!
After I had problems with my Handset I searched for Reviews of 8830 and I found web is full of negative reviews about this Model and specially the Trackball.
- My main concern is if Reliance did not have a Service center in my City, why did it sell the Handset to me leaving me helpless as another dissatisfied customer? Also if this particular Model has been reviewed as faulty internatinally past 1 year why would Reliance chose it to be sold to its Customers?
I do not recommend Blackeberry 8830 Handset as well as using Reliance blackberry services at all.
