No Value system. Review on Reliance Fresh, Chennai

For people who are new to me, I wish introduce myself as (also) a consumer of the Indian FMCG & quite forthright in demanding quality. I have had a bitter experience on 12th of Feb 2007 following a purchase return related incident in the Reliance Fresh outlet at Teynampet Chennai.

11 02 07 - 1:30 pm: Cadbury Crackle Bought for my Children at Reliance Fresh outlet Teynampet 11 02 07- 2:00 pm: I return a packet and get replacement without record as portion of the chocolate found was missing by feel of hand even without opening the pack I also complain that I got 2 pieces of ginger billed as 202 grams & question them on the accuracy of the scales. They weigh and find it to be around 40 grams and raise a cancellation bill and return Rs 2/- to me with record signed by me 12 02 07 – 8:30 pm:

We open the chocolates at home and find them unappetizing / inedible The production & expiry dates well within limit.

Batch code : T01 W7 T1 mfg: 01/07 exp: 01/08 12 02 07 9:15 pm: Reliance Fresh approached & the customer help desk refuses to refund me citing it was replaced once on 11 02 07 and cannot be entertained any more as chocolate was “opened”.

(unfortunately I don’t know how to find a defective chocolate without unpacking. Neither am I the Superman or Shakthi maan with the coveted x-ray vision!) Upon / amidst arguments I prove that the stock in their store is also equally defective by pulling out a chocolate of same batch T01 W7 T1 & opening it. Still the sales man refuses replacement citing his telephonic discussion with manager Mr David.

24th Feb:

Based on suggestions from MS members I did take this up with Cadbury, CORE. Cadbury was swift to act. They sent a person to my home & collected the defective product along with my written complaint & promised to get back in a week or two.

I dont have access to complaining about Reliance Fresh!

Updated on 17th March:

Either cadbury initiated or CORE initiated I dont know; Reliance came to my door step and apologised!