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29%
1.83 

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Defective Solar Water Unit
Aug 23, 2006 03:34 PM 29206 Views

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I bought a Racold Solar Walter Heater (250 ltrs.) from MultiImpex (Sole distributor) on 12-April-2006 in Bangalore (Invoice no.121) considering the reliability of the equipment and the Racold’s credibility in the market. However, I am disappointed to see the equipment not functioning properly and poor quality panels. Their technicians tried to rectify and resolve the issue however with no results/failed to rectify. And I regret having made the decision to invest in this product and services.


There seems to be serious technical problem with the equipment installed at my place. It’s been only two months and the copper fins on both the panels are turning to green due to oxidation. This shows how poorly the black chrome coating has been done inside to save the cost. After several calls I received new solar panels on 18th Aug 2006 from the distributor which were worse than my old panels. The fins had been damaged and we could see few leakage marks and the joints were already green due to oxidation.


I sent those brand new panels back. I have also noticed other solar water heaters available in the market, performing excellently which in fact are cost-effective too - 40% less than Racold. Having experienced this, I am really disappointed and also caused a lot of nuisance to me and my family.


Brand Response

Dear Member,
Kindly accept our sincere apologies for the inconvenience caused. This is certainly not the experience we intend to offer our customers. Please write us if you require any assistance in the future and we'd be sure to address the same at the earliest.
For any further assistance, feel free to get in touch with us on 1860 425 2288 / 8600256000 or you can also fetch further information on www.racold.com
Regards,
Team Racold

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By: Racold_Thermo | Mar 06, 2019 06:09 PM  (Updated Mar 07, 2019 01:47 PM) imageComments 0

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